SME - Cisco Application Centric Infrastructure (ACI), Network Automation
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely resolution of escalations and incidents within the Support & Operations team. This position is essential for maintaining high-quality service delivery in line with SLA agreements and enhancing customer satisfaction through effective communication and proactive analysis.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Network Automation Tools And Methodologies, Adhering Strictly To Sla Requirements.
2. Mentor Team Members And Administrators On Cisco Aci And Network Automation Best Practices, While Also Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans By Applying Network Automation Techniques, Ensuring Human Error Compliance, And Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Address Issues, Utilizing Network Automation Insights To Propose Actionable Solutions.
5. Conduct Thorough Validations Of Analyses, Including Root Cause Analysis And Trend Analysis, To Present Insights And Performance Reports To Key Business Stakeholders For Informed Decision-Making.
2. Mentor Team Members And Administrators On Cisco Aci And Network Automation Best Practices, While Also Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing.
3. Validate Change Order Implementation Plans By Applying Network Automation Techniques, Ensuring Human Error Compliance, And Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Address Issues, Utilizing Network Automation Insights To Propose Actionable Solutions.
5. Conduct Thorough Validations Of Analyses, Including Root Cause Analysis And Trend Analysis, To Present Insights And Performance Reports To Key Business Stakeholders For Informed Decision-Making.
Skill Requirements
1. Strong Understanding Of Network Automation And Cisco Aci Technologies.
2. Proficiency In Incident Resolution And Escalation Management.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders.
4. Familiarity With Change Management Processes And Capacity Planning.
5. Ability To Perform Detailed Data Analysis To Support Operational Improvements.
2. Proficiency In Incident Resolution And Escalation Management.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders.
4. Familiarity With Change Management Processes And Capacity Planning.
5. Ability To Perform Detailed Data Analysis To Support Operational Improvements.
Other Requirements
1. Cisco Certified Network Professional (Ccnp) Optional But Valuable.
2. Itil Foundation Certification Optional But Valuable
2. Itil Foundation Certification Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Cisco Application Centric Infrastructure (ACI), Network Automation position at HCLTech?
The salary for this SME - Cisco Application Centric Infrastructure (ACI), Network Automation role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Cisco Application Centric Infrastructure (ACI), Network Automation position at HCLTech located?
This SME - Cisco Application Centric Infrastructure (ACI), Network Automation role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Cisco Application Centric Infrastructure (ACI), Network Automation position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Cisco Application Centric Infrastructure (ACI), Network Automation job at HCLTech posted?
This SME - Cisco Application Centric Infrastructure (ACI), Network Automation position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Cisco Application Centric Infrastructure (ACI), Network Automation
HCLTech
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