SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in enhancing operational efficiency by ensuring timely resolution of escalated incidents and maintaining high-quality service standards. This position demands a focus on customer satisfaction and continuous improvement through effective communication and knowledge sharing with team members and stakeholders.
Key Responsibilities
1. Oversee The Timely Resolution And Quality Compliance Of Escalated Incidents Using Beyondtrust And Active Directory, Ensuring Adherence To Agreed Slas And Quality Norms.
2. Enhance Team Performance By Mentoring Administrators, Creating Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Address Concerns And Gather Feedback, Ultimately Driving Customer Satisfaction.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analyses, To Produce Actionable Insights And Performance Reports For Presentation To Key Business Stakeholders.
2. Enhance Team Performance By Mentoring Administrators, Creating Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation, While Facilitating Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Address Concerns And Gather Feedback, Ultimately Driving Customer Satisfaction.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analyses, To Produce Actionable Insights And Performance Reports For Presentation To Key Business Stakeholders.
Skill Requirements
1. Proficiency In Beyondtrust And Active Directory Management.
2. Strong Analytical Skills With A Solid Understanding Of Incident Resolution Processes.
3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement.
4. Familiarity With Documentation Standards And Process Improvement Methodologies.
2. Strong Analytical Skills With A Solid Understanding Of Incident Resolution Processes.
3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement.
4. Familiarity With Documentation Standards And Process Improvement Methodologies.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable.
2. Certifications In Beyondtrust And Active Directory Are Recommended For This Role
2. Certifications In Beyondtrust And Active Directory Are Recommended For This Role
Frequently Asked Questions
Is the salary disclosed for the SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr position at HCLTech?
The salary for this SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr position at HCLTech located?
This SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr role at HCLTech is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr job at HCLTech posted?
This SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - BEYONDTRUST, Thycotic Privilege Manager, ThycoticPrivilegeMgr
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.