SME - Azure & Cloud Security, Palo Alto Firewall
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. Leveraging expertise in Azure Security and Palo Alto technologies, this role emphasizes effective analysis and adherence to quality norms to enhance customer satisfaction and operational efficiency.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets/Incidents By Utilizing Azure Security Protocols And Palo Alto Tools, Adhering Strictly To Agreed Slas.
2. Conduct Mentoring Sessions For Administrators And Team Members, Develop Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Foster Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Standards While Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Azure Security Insights To Address And Resolve Any Issues Effectively.
5. Validate And Analyze Performance Data Through Root Cause And Trend Analysis Using Azure Security Metrics, Preparing Reports For Presentation To Key Business Stakeholders To Drive Continuous Improvement.
2. Conduct Mentoring Sessions For Administrators And Team Members, Develop Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Foster Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Standards While Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Utilizing Azure Security Insights To Address And Resolve Any Issues Effectively.
5. Validate And Analyze Performance Data Through Root Cause And Trend Analysis Using Azure Security Metrics, Preparing Reports For Presentation To Key Business Stakeholders To Drive Continuous Improvement.
Skill Requirements
1. Proficient In Azure Security And Palo Alto Technologies.
2. Strong Analytical Skills For Conducting Root Cause Analysis And Trend Analysis.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders.
4. Familiarity With Developing Standard Operating Procedures (Sops) And Documentation Practices.
2. Strong Analytical Skills For Conducting Root Cause Analysis And Trend Analysis.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders.
4. Familiarity With Developing Standard Operating Procedures (Sops) And Documentation Practices.
Other Requirements
1. Optional But Valuable: Azure Security Engineer Associate Certification.
2. Optional But Valuable: Palo Alto Networks Certified Network Security Engineer (Pcnse)
2. Optional But Valuable: Palo Alto Networks Certified Network Security Engineer (Pcnse)
Frequently Asked Questions
Is the salary disclosed for the SME - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
The salary for this SME - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Azure & Cloud Security, Palo Alto Firewall position at HCLTech located?
This SME - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Azure & Cloud Security, Palo Alto Firewall job at HCLTech posted?
This SME - Azure & Cloud Security, Palo Alto Firewall position at HCLTech was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Azure & Cloud Security, Palo Alto Firewall
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.