SME - Access/Rights Management Tool, Microsoft Windows
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a pivotal role in ensuring the timely resolution of escalations and incidents within the Support & Operations domain. This position emphasizes efficient analysis in line with Service Level Agreements (SLAs) and quality norms, ultimately driving positive customer satisfaction and effective communication with business stakeholders.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Through Global Account Management Practices, Aligning Actions With Agreed Slas.
2. Conduct Value Addition Activities Such As Mentoring Team Members, Preparing Standard Operating Procedures (Sops), And Maintaining Effective Documentation While Facilitating Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Integrating Windows Pc Management Best Practices In Capacity Planning Efforts.
4. Foster Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings, Utilizing Global Account Management Techniques To Address And Resolve Issues.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Utilizing Insights To Produce Reports That Enhance Performance And Are Presented To Key Business Stakeholders.
2. Conduct Value Addition Activities Such As Mentoring Team Members, Preparing Standard Operating Procedures (Sops), And Maintaining Effective Documentation While Facilitating Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Integrating Windows Pc Management Best Practices In Capacity Planning Efforts.
4. Foster Positive Customer Feedback And Satisfaction By Actively Participating In Customer Meetings, Utilizing Global Account Management Techniques To Address And Resolve Issues.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Utilizing Insights To Produce Reports That Enhance Performance And Are Presented To Key Business Stakeholders.
Skill Requirements
1. Proficiency In Global Account Management And Windows Pc Operations.
2. Strong Analytical Skills To Facilitate Incident Resolution And Performance Reporting.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Ability To Mentor And Guide Team Members In Operational Best Practices.
2. Strong Analytical Skills To Facilitate Incident Resolution And Performance Reporting.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Ability To Mentor And Guide Team Members In Operational Best Practices.
Other Requirements
1. Optional But Valuable Certifications: Itil Foundation Certification, Microsoft Certified: Windows Client
Frequently Asked Questions
Is the salary disclosed for the SME - Access/Rights Management Tool, Microsoft Windows position at HCLTech?
The salary for this SME - Access/Rights Management Tool, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Access/Rights Management Tool, Microsoft Windows position at HCLTech located?
This SME - Access/Rights Management Tool, Microsoft Windows role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Access/Rights Management Tool, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Access/Rights Management Tool, Microsoft Windows job at HCLTech posted?
This SME - Access/Rights Management Tool, Microsoft Windows position at HCLTech was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Access/Rights Management Tool, Microsoft Windows
HCLTech
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