Customer Support Manager
tmctrans
Single Point of Contact CSR
tmctrans· Annett Holdings, Inc
About this role
Job Description:
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
- Generous Vacation Package
TMC Transportation has an immediate full-time opening for a Single Point of Contact working out of our office in Des Moines, Iowa.
PRIMARY FUNCTION:
The primary function of a Single Point of Contact is working with national customers booking loads for all shipping locations to obtain freight across the network.
DUTIES AND RESPONSIBILITIES:
- Develop and maintain relationships with customers
- Obtain and upkeep driver and company productivity goals are being met
- Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
- Ability to maintain assigned territory of customers
- Maintain and log pre-booked freight that cannot be immediately assigned
- Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
- Research and resolve customer inquiries and problems
- Effectively communicate with customers, sales, fleet managers, and other internal personnel
- Participate in total quality management and process improvement teams
- Utilize web-based technology to gather and track operation data
- Enter customer data and shipping instructions into a computer database
MINIMUM QUALIFICATIONS/EXPERIENCE:
- Four-year degree, preferably in Transportation and Logistics and/or relevant experience
- Fluent in keyboard proficiency and 10-key
- Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
- Strong customer solicitation skills
- Excellent interpersonal skills
- Ability to function in a fast-paced work environment and tolerate stress
- Ability to write routine reports and correspondence
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be able to sit and use a telephone and computer simultaneously for extended periods of time
- Must be able to speak and hear clearly in a high-volume telephone environment
TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Frequently Asked Questions
Is the salary disclosed for the Single Point of Contact CSR position at tmctrans?
The salary for this Single Point of Contact CSR role at tmctrans is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Single Point of Contact CSR position at tmctrans located?
This Single Point of Contact CSR role at tmctrans is based in Corporate Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Single Point of Contact CSR role at tmctrans full-time or part-time?
This is listed as a Full time position. It is posted as a Single Point of Contact CSR role in the Annett Holdings, Inc department at tmctrans.
Which team or department does the Single Point of Contact CSR at tmctrans belong to?
This Single Point of Contact CSR position is part of the Annett Holdings, Inc department at tmctrans. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Single Point of Contact CSR position at tmctrans?
Click the "Apply Now" button on this page. You will be redirected to tmctrans's official application portal hosted on workday where you can submit your application directly.
When was the Single Point of Contact CSR job at tmctrans posted?
This Single Point of Contact CSR position at tmctrans was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Single Point of Contact CSR
tmctrans
You'll be redirected to tmctrans's official application page on Workday.