Customer Support Manager

tmctrans· Annett Holdings, Inc
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📍 Corporate OfficeFull time

About this role

Job Description:



PRIMARY FUNCTION:
The primary function of a Customer Support Manager is to manage the Customer Support Department by creating methods on continuous improvement through daily delegation, weekly activities, and providing excellent leadership and management guidance.

DUTIES AND RESPONSIBILITIES:
• Manage and continually work on improvements with the detention department
• Manage and continually work on improvements with the precall department
• Manage annual reviews for all members of the Customer Support Department to ensure timely implementation and development on each individual
• Communicate with drivers by telephone and satellite messaging to determine if there is a loading/unloading issue
Communicate with customers and sales on dwell issues
• Provide back-up assistance to the Customer Service Representative for load entry
• Maintain various management reports on a periodic basis
• Perform all necessary pre-calls, which include but not limited to: calling consignees for delivery appointments and directions; updating the MIS information in a timely and accurate manner; and sending information the drivers if the load has already been dispatched
• Provide information to customers inquiries and redirect if necessary
• Other duties as assigned


MINIMUM QUALIFICATIONS/EXPERIENCE:
• High School Diploma required
• Ability to use Microsoft Office product efficiently and effectively
• Fluent keyboard proficiency and 10-key
• Excellent interpersonal skills
• Ability to plan, organize, be attentive to detail, and possess excellent problem-solving skills
• Possess courteous, yet assertive telephone personality
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to stay organized on multiple tasks


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment

TMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Manager position at tmctrans?
The salary for this Customer Support Manager role at tmctrans is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Manager position at tmctrans located?
This Customer Support Manager role at tmctrans is based in Corporate Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Manager role at tmctrans full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Manager role in the Annett Holdings, Inc department at tmctrans.
Which team or department does the Customer Support Manager at tmctrans belong to?
This Customer Support Manager position is part of the Annett Holdings, Inc department at tmctrans. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Manager position at tmctrans?
Click the "Apply Now" button on this page. You will be redirected to tmctrans's official application portal hosted on workday where you can submit your application directly.
When was the Customer Support Manager job at tmctrans posted?
This Customer Support Manager position at tmctrans was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Manager
tmctrans
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You'll be redirected to tmctrans's official application page on Workday.