Shift Lead (Support & Operations)
About this role
Job Summary
To maintain attendance & leave reports and ensure that all responsibilities/escalations are resolved in a timely manner through basic analysis/infrastructure mgmt.
Key Responsibilities
1. To ensure that calls/ chats are addressed within agreed SLAs
2. To maintain attendance, leave reports , breaks & shift rosters
3. To perform adhoc analyses, SIP activities and infrastructure management
4. To resolve escalations in a timely manner adhering to the process and quality compliance
5. To ensure positive customer satisfaction and feedback
6. To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
2. To maintain attendance, leave reports , breaks & shift rosters
3. To perform adhoc analyses, SIP activities and infrastructure management
4. To resolve escalations in a timely manner adhering to the process and quality compliance
5. To ensure positive customer satisfaction and feedback
6. To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities
Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Shift Lead (Support & Operations) position at HCLTech?
The salary for this Shift Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Shift Lead (Support & Operations) position at HCLTech located?
This Shift Lead (Support & Operations) role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Shift Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Shift Lead (Support & Operations) job at HCLTech posted?
This Shift Lead (Support & Operations) position at HCLTech was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Shift Lead (Support & Operations)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.