Shift Lead (Support & Operations)

HCLTech
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📍 Noida, India

About this role

Job Summary

Role Overview 

Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux environments. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards 

Key Responsibilities

Key Responsibilities 

  • Analyze system performance and tune systems 

  • Handle escalated incidents and perform RCA 

  • Troubleshoot complex OS and application issues 

  • Perform filesystem and LVM management (extend, mount, troubleshoot disk issues) 

  • Handle boot-related issues (GRUB, kernel panic, recovery mode) 

  • Manage users, permissions, and authentication (SSSD/LDAP) 

  • Perform OS patching and upgrades 

  • Maintain and troubleshoot NFS, CIFS, and network mounts 

  • Manage services and support applications 

  • Analyze logs and identify recurring issues 

  • Validate backups and assist recovery 

  • Automate tasks using shell scripting 

  • Participate in on-call support and major incident bridges 

  • Create and maintain technical documentation and SOPs 

  • Implement changes via change management 

  • Escalate critical issues with detailed logs 

Skill Requirements

Other Requirements

Required Skills 

Strong Linux knowledge, filesystem, networking, SSSD/LDAP, patching, troubleshooting, Scripting (Bash or Python). 

Frequently Asked Questions

Is the salary disclosed for the Shift Lead (Support & Operations) position at HCLTech?
The salary for this Shift Lead (Support & Operations) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Shift Lead (Support & Operations) position at HCLTech located?
This Shift Lead (Support & Operations) role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Shift Lead (Support & Operations) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Shift Lead (Support & Operations) job at HCLTech posted?
This Shift Lead (Support & Operations) position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Shift Lead (Support & Operations)
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.