ServiceNow Traineeship

Company Description

Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.

Devoteam Culture & Values:

True innovation is born from a powerful culture, fused with meaningful values.

Culture:
Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.

Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.

Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.

Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers, 

Values:
1. Respect
2. Frankness
3. Passion

Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
To know more about us, please visit: www.devoteam.com

Job Description

Job Summary

Support the delivery and customization of ServiceNow solutions while gaining hands-on experience across development, implementation, and platform capabilities. Work alongside experienced consultants on customer projects, pursue ServiceNow certifications, and contribute to documentation, issue resolution, training, and knowledge-sharing activities

Key Responsibilities

• Learn and develop technical skills related to ServiceNow’s various modules and platform capabilities.
• Support customer projects and internal initiatives under the guidance of experienced consultants.
• Complete the ServiceNow certification path and acquire essential platform knowledge.
• Assist in the design, implementation, and customization of ServiceNow cloud-based solutions.
• Gain hands-on experience in ServiceNow development using best coding practices.
• Prepare and maintain technical and design documentation as needed.
• Identify and escalate product issues to the project team.
• Participate in regular team meetings, training sessions, and knowledge-sharing activities.

Qualifications

Required Qualifications & Skills

• Recent graduates with a background in Computer Science, Information Technology, or a related field.
• Passion for technology, cloud solutions, and IT service management.
• Strong analytical and problem-solving skills.
• Ability to work in a team-oriented, fast-paced environment.
• Excellent communication and collaboration skills.

Soft Skills

• Strong communication and presentation skills.
• Strong stakeholder management and interpersonal skills.
• Analytical and problem-solving capabilities.
• Consulting and client-facing mindset.
• Ability to work independently and collaboratively.
• Strong organizational and time-management skills.

Additional Information

Language Requirements

English: Fluent
Arabic: Native

Location & Employment Details
Location: Amman, Jordan

Employment Type: Traineeship

Business Unit: N Platform