ServiceNow SAM Architect

Job Title : ServiceNow SAM Architect

Location: Tampa, FL (Remote)

Experience

20 Years of IT Experience with 5 Years as ServiceNow Architect

Role Summary

The ServiceNow Enterprise Architecture EA Architect will lead the design implementation and governance of ServiceNow Enterprise Architecture capabilities across largescale enterprises

The architect will work closely with Enterprise Architects Application Owners Business Leaders Portfolio Managers and Platform Teams to establish business capability models application portfolios technology portfolios roadmaps reference architectures and technical debt management frameworks

This role is responsible for driving adoption of the ServiceNow Enterprise Architecture product and ensuring alignment between business strategy technology investments and enterprise transformation initiatives

The role requires strong expertise in ServiceNow APM EA Workspace CMDBCSDM Technology Portfolio Management and Enterprise Governance

Key Responsibilities

Enterprise Architecture Strategy

Define Enterprise Architecture vision and roadmap on the ServiceNow platform

Lead architecture transformation initiatives aligned with business objectives

Establish governance frameworks architecture standards and reference models

Collaborate with Chief Architects and Technology Leaders on strategic initiatives

ServiceNow Enterprise Architecture Implementation

Lead implementation of ServiceNow Enterprise Architecture including

Business Capability Management

Technical Capability Management

Application Portfolio Management APM

Technology Portfolio Management TPM

Application Roadmaps

Technical Debt Management

Rationalisation Modernisation Programs

Configure EA data models workspaces dashboards and governance processes

Ensure alignment between EA APM CMDB ITSM ITOM and Strategic Portfolio Management

Capability Portfolio Management

Develop and maintain Business Capability Taxonomy

Map capabilities to applications products services and technologies

Identify application redundancies and consolidation opportunities

Define application lifecycle risk and strategic investment models

Establish application scoring and assessment frameworks

Technical Architecture Governance

Design and govern Technical Reference Models

Drive technology lifecycle management and technical currency assessments

Lead architecture review boards and governance forums

Define enterprise architecture KPIs and scorecards

Stakeholder Management

Facilitate workshops with Business Architects Enterprise Architects Product Teams and Executives

Act as trusted advisor for business and technology transformation programs

Present architecture insights and recommendations to leadership teams

Integration Data Strategy

Define architecture integrations with

CMDB

Discovery

ITOM

ITSM

SAM Pro

HAM Pro

Strategic Portfolio Management

Cloud Platforms AWS Azure GCP

Ensure enterprisewide data quality and governance

Reporting Analytics

Design executive dashboards and architecture scorecards

Deliver portfolio health risk technical debt and investment insights

Provide datadriven recommendations for application modernization

Required Skills

ServiceNow Expertise

ServiceNow Enterprise Architecture

Application Portfolio Management APM

Technology Portfolio Management TPM

CMDB and CSDM

ITOM Discovery

Strategic Portfolio Management SPM

ITSM

Service Graph Connectors

Enterprise Architecture Frameworks

TOGAF

Zachman Framework

Gartner Pace Layering

Business Capability Modelling

Technology Reference Modelling

Technical Skills

Solution Architecture

Cloud Architecture AWSAzureGCP

Integration Architecture

Data Modelling

Reporting Analytics

Governance

Architecture Review Boards

Technology Lifecycle Management

Technical Debt Governance

Application Rationalisation

Preferred Qualifications

ServiceNow Certified System Administrator CSA

Certified Application Developer CAD

ServiceNow Certified Implementation Specialist

TOGAF Certification

ITIL FoundationManaging Professional

Cloud Certifications AWSAzureGCP

Key Deliverables

Enterprise Capability Models

Application Portfolio Repository

Technology Portfolio Repository

Architecture Roadmaps

Technical Reference Models

Technical Debt Dashboards

Portfolio Rationalisation Reports

Executive Governance Dashboards

Architecture Standards and Policies