ServiceNow Business Analyst

freseniusmedicalcare· INSC IND GBS India
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📍 Bangalore KA, INDFull time

About this role

Job Summary:
We are seeking a skilled ServiceNow Business Analyst to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business processes, and facilitating agile development methodologies to drive efficiency and automation.

Key Responsibilities:

  • Serve as a Business Analyst for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.

  • Collaborate with business leaders, process owners, and IT teams to gather and analyze requirements for ServiceNow implementations.

  • Conduct workshops and stakeholder interviews to understand pain points, business challenges, and optimization opportunities.

  • Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.

  • Facilitate User Acceptance Testing (UAT) activities, gathering feedback to validate system functionality.

  • Provide technical guidance and mentorship to developers and ServiceNow administrators.

  • Stay updated on ServiceNow best practices and industry trends, particularly in Health & Safety compliance.

  • Analyze existing business processes and identify areas for automation and optimization using ServiceNow capabilities.

Qualifications & Skills:

  • Certified ServiceNow Administrator (CSA) certification is required.

  • Strong experience in hosting and facilitating SCRUM sessions with development teams.

  • Proven experience as a Business Analyst, preferably within the ServiceNow ecosystem.

  • Strong analytical and problem-solving skills with a keen attention to detail.

  • Excellent communication and stakeholder management skills.

  • Ability to work collaboratively across business and technical teams.

  • Experience in Health & Safety compliance is a plus.

Why Join Us?

  • Work on impactful projects that drive business transformation.

  • Be part of an innovative and fast-paced team.

  • Opportunities for professional development and ServiceNow certifications.

  • Competitive salary and benefits package.

Frequently Asked Questions

Is the salary disclosed for the ServiceNow Business Analyst position at freseniusmedicalcare?
The salary for this ServiceNow Business Analyst role at freseniusmedicalcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ServiceNow Business Analyst position at freseniusmedicalcare located?
This ServiceNow Business Analyst role at freseniusmedicalcare is based in Bangalore KA, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ServiceNow Business Analyst role at freseniusmedicalcare full-time or part-time?
This is listed as a Full time position. It is posted as a ServiceNow Business Analyst role in the INSC IND GBS India department at freseniusmedicalcare.
Which team or department does the ServiceNow Business Analyst at freseniusmedicalcare belong to?
This ServiceNow Business Analyst position is part of the INSC IND GBS India department at freseniusmedicalcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow Business Analyst position at freseniusmedicalcare?
Click the "Apply Now" button on this page. You will be redirected to freseniusmedicalcare's official application portal hosted on workday where you can submit your application directly.
When was the ServiceNow Business Analyst job at freseniusmedicalcare posted?
This ServiceNow Business Analyst position at freseniusmedicalcare was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow Business Analyst
freseniusmedicalcare
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