Service Specialist

Overview

Consider a new career today as a Digital Document Center Service Specialist - Full-Time with IST Management Services in downtown Chicago, the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for excellence. We offer professional training, skill enhancement and opportunities to advance toward full time positions.

• Operating mailing, copy and scanning equipment
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Shipping & Receiving; Ordering supplies
• Pick-up and deliver mail, parcels, copy jobs and faxes to customers
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Perform other tasks as assigned

Position Details:

This direct hire role is full time and performs digital services that includes copy/print and scanning work. Hours will range within Monday - Friday 8am - 5pm Some overtime may be required which may include occasional weekend support on an as needed basis. Business professional dress code and standards are required.

Hourly Compensation: $17.00 - 19.00 USD per hour, DOE. 

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off

Amenities: Access to public transportation nearby

Responsibilities

This direct hire role is a Digital Document Center Service Specialist - Full-Time and performs office services work. Sunday - Thursday 8:30am - 5:30pm (Off Friday and Saturday)

• Operating mailing, copy and scanning equipment
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Shipping & Receiving; Ordering supplies
• Pick-up and deliver mail, parcels, copy jobs and faxes to customers
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Perform other tasks as assigned

Qualifications

Qualifications:

• Prior Law Firm experience a plus with the ability to work in a fast-paced environment.
• High school diploma or equivalent (GED) - College Degree is a plus and allows a fast track plan to management
• Customer Service/ Hospitality/ Retail background preferred
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.