Service Desk Engineer
Digitide
Service Desk Engineer
About this role
Service Desk cum Desktop Engineer is a hybrid IT role. You act as the single point of contact for end-users, remotely resolving Level-1 and Level-2 issues while traveling onsite to fix local hardware. They manage everything from user access and ticketing to physical hardware repairs
- Service Desk (Remote Support): Act as the primary interface for users, logging, prioritizing, and managing tickets in tools like ServiceNow or Jira Service Desk.
- Desktop Support (Onsite/Physical): Troubleshoot and repair hardware (laptops, desktops, printers), configure peripherals, and manage IT asset inventory.
- System Administration: Manage user accounts and access controls via Active Directory. Handle basic Microsoft 365 or Google Workspace administration.
- Network & Security: Perform basic network troubleshooting (TCP/IP, Wi-Fi, VPN, DNS, DHCP). Apply and monitor antivirus updates and compliance.
- Operating Systems: Windows 10/11, macOS, and basic Linux distributions.
- Tools & Systems: Active Directory, Microsoft 365, Ticketing systems, Mobile Device Management (MDM).
- Hardware: Motherboards, RAM, storage upgrades, and multifunction printer setups.
- Networking: Wi-Fi troubleshooting, LAN/WAN setup, and configuring VPN clients
- Education: Bachelor’s degree in IT, Computer Science, or equivalent diploma (BCA/BSc IT).
- Experience: Typically 0 to 4 years of experience, often starting at Level-1 and advancing to Level-2.
- Certifications: Industry certifications are highly valued for career growth. Look into CompTIA A+ and ITIL Foundations.
Frequently Asked Questions
Is the salary disclosed for the Service Desk Engineer position at Digitide?
The salary for this Service Desk Engineer role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Engineer position at Digitide located?
This Service Desk Engineer role at Digitide is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Engineer role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Engineer role at Digitide.
How do I apply for the Service Desk Engineer position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Service Desk Engineer job at Digitide posted?
This Service Desk Engineer position at Digitide was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Engineer
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.