Service Desk Engineer
Digitide
Service Desk Engineer
About this role
A Service Desk Engineer acts as the primary point of contact for IT support. They are responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues while ensuring high system availability and user satisfaction across the organization
Incident Management: Log, prioritize, and track user-reported IT incidents using IT Service Management (ITSM) ticketing systems, resolving issues within defined Service Level Agreements (SLAs).
Technical Troubleshooting: Diagnose and resolve problems with operating systems (Windows, macOS), business applications, printers, and network connectivity.
Hardware & Software Setup: Install, configure, and maintain computer systems, peripherals, and software, including onboarding/offboarding hardware provisioning.
Escalation & Resolution: Provide 1st and 2nd tier support, escalating complex or unresolvable issues to higher-tier engineering teams
Graduate
Frequently Asked Questions
Is the salary disclosed for the Service Desk Engineer position at Digitide?
The salary for this Service Desk Engineer role at Digitide is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Engineer position at Digitide located?
This Service Desk Engineer role at Digitide is based in Gurugram, Haryana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Engineer role at Digitide full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Engineer role at Digitide.
How do I apply for the Service Desk Engineer position at Digitide?
Click the "Apply Now" button on this page. You will be redirected to Digitide's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Service Desk Engineer job at Digitide posted?
This Service Desk Engineer position at Digitide was posted on Jul 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Desk Engineer
Digitide
You'll be redirected to Digitide's official application page on oraclecloud.