Engineer - Cloud & Infra Management

Job Description Service Desk Support P1

• Provides first level support and monitor all the queues in SNOW
• Exercises independent judgment in developing methods techniques and evaluation criteria for obtaining results
• Manages and drives process improvement through implementation of new and refinement of existing Systems such as Help Desk and PC Management systems
• Coordinates with the team preparing and deploying of new software enhancements and upgrades
• Coordinates implementations and help implement new software and hardware upgrades
• Maintains desktop terminal and printer hardware and software documentation
• Participates in the on call schedule and responds to priority incidents as needed as well as updating problem project tracking records in a timely manner
• Follow written SOP instructions and FAQs to provide guidance to LTIM customers and partners
• Independently completes Service Desk related incidents as assigned eg office moves printer installation etc
• Interacts with various internal and external contacts such as support teams System Engineers project teams Validation vendors and endusers to complete assignments