Service Delivery Director (DPO)
About this role
Job Summary
General Manager – Transformation (E5.2)
Role Summary
HCLTech is seeking a seasoned General Manager – Transformation to lead strategic transformation initiatives across business operations, service delivery, and digital enablement. The role will drive operational excellence, process optimization, automation, and organizational change to deliver measurable business outcomes and sustainable growth.
Key Responsibilities
- Define and execute enterprise transformation strategies aligned with business goals.
- Lead large-scale transformation, process improvement, and operational excellence programs.
- Drive adoption of digital technologies, AI, GenAI, automation, and analytics solutions.
- Establish governance, KPIs, and value realization frameworks for transformation initiatives.
- Partner with senior leadership and clients to identify and implement business improvement opportunities.
- Lead change management efforts to drive adoption of new processes and operating models.
- Track and deliver business benefits including productivity improvements, cost savings, and customer satisfaction enhancements.
- Build and lead high-performing transformation teams.
Required Experience & Qualifications
- 15+ years of experience in Transformation, Consulting, Operations, or Business Excellence.
- Proven experience leading enterprise-wide transformation programs.
- Strong stakeholder management experience with senior executives and clients.
- Bachelor's degree required; MBA or equivalent preferred.
Key Skills
- Business & Digital Transformation
- Operating Model Design
- Process Re-engineering
- Lean Six Sigma & Continuous Improvement
- Change Management
- Program & Portfolio Management
- AI, GenAI, Automation & Analytics
- Executive Stakeholder Management
- Strategic Planning & Value Realization
Preferred Certifications
- Lean Six Sigma Black Belt
- PMP/PgMP
- Prosci Change Management
- SAFe Agile
- TOGAF
Success Measures
- Transformation benefits realized
- Operational efficiency improvements
- Cost optimization and productivity gains
- Automation and digital adoption
- Customer and stakeholder satisfaction
- Revenue and margin impact
HCL Competencies
- Ideapreneurship
- Customer First
- Ownership & Accountability
- Innovation
- Collaboration
- Strategic Leadership
- Results Orientation
Role Purpose: Lead enterprise transformation programs that accelerate business growth, operational excellence, digital adoption, and value creation for HCLTech and its clients.
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Key Responsibilities
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Skill Requirements
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Other Requirements
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Frequently Asked Questions
Is the salary disclosed for the Service Delivery Director (DPO) position at HCLTech?
The salary for this Service Delivery Director (DPO) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Director (DPO) position at HCLTech located?
This Service Delivery Director (DPO) role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Director (DPO) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Director (DPO) job at HCLTech posted?
This Service Delivery Director (DPO) position at HCLTech was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Director (DPO)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.