Service Delivery Director
HCLTech
Service Delivery Director
About this role
Job Summary
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Key Responsibilities
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Skill Requirements
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Other Requirements
ole Summary
We are seeking an accomplished Senior Delivery Manager to lead large-scale delivery portfolios, ensure customer success, and drive operational excellence across multiple programs and accounts. The ideal candidate will be responsible for end-to-end service delivery, customer engagement, financial management, resource planning, risk governance, and continuous improvement while ensuring high-quality delivery aligned with business objectives.
Key Responsibilities
Delivery Leadership
- Own end-to-end delivery of multiple projects, programs, or client accounts.
- Ensure timely, quality, and cost-effective delivery of services and solutions.
- Drive delivery excellence through standardized processes, governance, and best practices.
- Monitor project health, delivery KPIs, SLAs, and customer commitments.
Stakeholder & Client Management
- Build and maintain strong relationships with clients, business leaders, and executive stakeholders.
- Act as the primary escalation point for delivery-related issues.
- Conduct regular governance reviews, steering committee meetings, and business reviews.
- Drive customer satisfaction and account growth opportunities.
People & Resource Management
- Lead and mentor delivery managers, project managers, and cross-functional teams.
- Forecast resource demand and optimize utilization across engagements.
- Drive talent development, succession planning, and employee engagement initiatives.
- Support hiring, onboarding, and workforce planning activities.
Financial & Operational Management
- Manage account P&L, revenue, margins, budgets, and cost optimization initiatives.
- Track financial performance and ensure achievement of business targets.
- Drive productivity improvements and operational efficiencies.
- Support contract management, renewals, and commercial discussions.
Risk, Compliance & Governance
- Ensure compliance with organizational policies, regulatory requirements, and customer obligations.
- Identify, assess, and mitigate delivery risks and issues proactively.
- Drive audit readiness and governance adherence across portfolios.
- Ensure business continuity and security requirements are met.
Transformation & Continuous Improvement
- Lead digital transformation and process improvement initiatives.
- Promote Agile, DevOps, Automation, AI, and innovation practices.
- Identify opportunities for service improvement and value realization.
- Drive lessons learned and continuous service enhancement programs.
Required Qualifications
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 15+ years of experience in IT Services, Program Management, Delivery Management, or Operations.
- Proven experience managing large delivery portfolios and strategic customer engagements.
- Strong understanding of SDLC, Agile, DevOps, Cloud, and enterprise delivery models.
- Experience managing large distributed teams across multiple geographies.
- Excellent leadership, communication, negotiation, and stakeholder management skills.
- Strong financial acumen with experience managing budgets, margins, and forecasting.
Preferred Certifications
- PMP (Project Management Professional)
- PgMP (Program Management Professional)
- PRINCE2 Practitioner
- SAFe Agilist / Scrum Certifications
- ITIL Foundation or Expert
- Lean Six Sigma Green Belt / Black Belt
Key Competencies
- Delivery Governance
- Client Relationship Management
- Program & Portfolio Management
- Financial Management (P&L)
- Risk & Compliance Management
- Resource Planning & Workforce Management
- Customer Success
- Strategic Leadership
- Change & Transformation Management
- Business Development Support
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Director position at HCLTech?
The salary for this Service Delivery Director role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Director position at HCLTech located?
This Service Delivery Director role at HCLTech is based in Others, Romania. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Director position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Director job at HCLTech posted?
This Service Delivery Director position at HCLTech was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Director
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.