Call Center Representative
TAWANTECH
Service Delivery Analyst
TAWANTECH· IT
About this role
Purpose:
To support the effective delivery of technology services by monitoring service performance, coordinating operational activities, and ensuring incidents, requests, and service commitments are managed in accordance with agreed service levels.
Main Duties and Responsibilities:
- Monitor technology service performance against agreed SLAs and operational targets.
- Coordinate service requests, incidents, and operational issues with relevant technology teams.
- Track service delivery metrics and identify performance gaps or recurring issues.
- Support incident, problem, change, and service request management processes.
- Coordinate with internal teams and external service providers to support service continuity.
- Prepare service performance reports and operational dashboards.
- Maintain service documentation, records, and operational procedures.
- Support service review meetings and follow up on agreed improvement actions.
- Identify opportunities to improve service quality and operational efficiency.
- Escalate service risks and issues in accordance with established procedures.
QUALIFICATIONS & REQUIREMENTS:
- Bachelor’s degree in IT, Computer Science, Business, or a related field.
- 2+ years of experience in Service Delivery, IT Service Management, or IT Operations.
- Good knowledge of ITIL and IT Service Management processes.
- Experience in Incident, Problem, Change, and Service Request Management.
- Experience in SLA/KPI monitoring, reporting, and service performance tracking.
- Experience with ITSM tools.
- Strong communication, analytical, and stakeholder management skills.
- Experience in Banking, FinTech, or Payment environments is preferred.
Frequently Asked Questions
Is the salary disclosed for the Service Delivery Analyst position at TAWANTECH?
The salary for this Service Delivery Analyst role at TAWANTECH is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Analyst position at TAWANTECH located?
This Service Delivery Analyst role at TAWANTECH is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Delivery Analyst role at TAWANTECH full-time or part-time?
This is listed as a Full time position. It is posted as a Service Delivery Analyst role in the IT department at TAWANTECH.
Which team or department does the Service Delivery Analyst at TAWANTECH belong to?
This Service Delivery Analyst position is part of the IT department at TAWANTECH. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Delivery Analyst position at TAWANTECH?
Click the "Apply Now" button on this page. You will be redirected to TAWANTECH's official application portal hosted on workable where you can submit your application directly.
When was the Service Delivery Analyst job at TAWANTECH posted?
This Service Delivery Analyst position at TAWANTECH was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Analyst
TAWANTECH
You'll be redirected to TAWANTECH's official application page on workable.