SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls
About this role
Job Summary
The Senior Administrator for Support and Operations plays a critical role in delivering advanced technical support for Web Application Firewalls and Cisco ASA. This position is essential for ensuring a secure operational environment, enhancing customer satisfaction, and driving continuous improvement in support processes.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Best Practices In Web Application Firewall And Cisco Asa Configurations To Maintain System Integrity.
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Support Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Bolster Security Posture.
5. Drive Customer Satisfaction By Achieving First Call Resolution Targets, Minimizing Rejected Resolutions And Case Reopens, While Proactively Mitigating Potential Security Threats.
2. Provide Expert Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Support Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Bolster Security Posture.
5. Drive Customer Satisfaction By Achieving First Call Resolution Targets, Minimizing Rejected Resolutions And Case Reopens, While Proactively Mitigating Potential Security Threats.
Skill Requirements
1. Advanced Knowledge Of Web Application Firewall Technologies And Cisco Asa.
2. Strong Troubleshooting Skills With A Focus On Root Cause Analysis And Incident Resolution.
3. Familiarity With Security Protocols And Regulations Related To Web Applications And Network Security.
4. Excellent Communication And Interpersonal Skills To Enhance Collaboration And Customer Experience.
2. Strong Troubleshooting Skills With A Focus On Root Cause Analysis And Incident Resolution.
3. Familiarity With Security Protocols And Regulations Related To Web Applications And Network Security.
4. Excellent Communication And Interpersonal Skills To Enhance Collaboration And Customer Experience.
Other Requirements
1. Optional: Certifications Such As Cisco Certified Network Associate (Ccna) Security, Palo Alto Networks Certified Network Security Engineer (Pcnse), Or Equivalent Security Certifications Are Valuable
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls position at HCLTech?
The salary for this SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls position at HCLTech located?
This SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls role at HCLTech is based in Gurugram, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls job at HCLTech posted?
This SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Web App firewall, Cloud Security, Palo Alto Firewalls
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.