SeniorAdministrator - Process Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Provide Advanced Technical Support By Conducting Thorough Root Cause Analysis Of Complex Incidents And Implementing Solutions To Resolve Technical And Security Issues In Itil And Process Management Frameworks.
2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Manage And Update The Knowledge Base, Contributing To Documentation And Sharing Of Best Practices To Improve Team Efficiency And Service Delivery.
4. Train And Coach Analysts And New Team Members On Tools And Processes To Enhance Team Performance And Knowledge Sharing.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution And Minimizing Case Reopens While Addressing Security Threats Proactively.
2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.
3. Manage And Update The Knowledge Base, Contributing To Documentation And Sharing Of Best Practices To Improve Team Efficiency And Service Delivery.
4. Train And Coach Analysts And New Team Members On Tools And Processes To Enhance Team Performance And Knowledge Sharing.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution And Minimizing Case Reopens While Addressing Security Threats Proactively.
Skill Requirements
1. Proficient In Process Management And Itil Practices.
2. Strong Understanding Of Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy And Ca Service Desk Tools.
4. Experience With Avanti For It Service Management Tasks.
5. Excellent Problem-Solving And Analytical Skills.
2. Strong Understanding Of Servicenow (Snow) Administration And Support.
3. Familiarity With Bmc Remedy And Ca Service Desk Tools.
4. Experience With Avanti For It Service Management Tasks.
5. Excellent Problem-Solving And Analytical Skills.
Other Requirements
1. Itil Foundation Certification Is Required.
2. Optional But Valuable Certifications Include Servicenow Certified Administrator, Bmc Remedy Certification, Or Ca Service Desk Certification
2. Optional But Valuable Certifications Include Servicenow Certified Administrator, Bmc Remedy Certification, Or Ca Service Desk Certification
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Process Management, ServiceNow position at HCLTech?
The salary for this SeniorAdministrator - Process Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Process Management, ServiceNow position at HCLTech located?
This SeniorAdministrator - Process Management, ServiceNow role at HCLTech is based in Others, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Process Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Process Management, ServiceNow job at HCLTech posted?
This SeniorAdministrator - Process Management, ServiceNow position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Process Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.