SeniorAdministrator - NetApp FAS, EMC Isilion
About this role
Job Summary
The Senior Support Administrator plays a critical role in enhancing customer satisfaction by providing advanced technical support and operational excellence. This position involves troubleshooting complex issues, conducting root cause analyses, and implementing effective solutions to ensure optimal performance of storage technologies. The role is pivotal in maintaining high service quality and operational security while fostering a collaborative environment.
Key Responsibilities
1. Provide Advanced Technical Support For Emc Isilon By Diagnosing Complex Incidents, Performing Root Cause Analysis, And Implementing Solutions To Resolve Technical And Security Issues Effectively.
2. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets Within Agreed Slas.
3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Contributing To The Continuous Improvement Of Support Processes.
4. Mentor And Coach Junior Analysts, Fostering Their Development And Enhancing The Overall Capability Of The Support Team.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Addressing Reopened Cases Promptly.
2. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture While Resolving Complex Tickets Within Agreed Slas.
3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Contributing To The Continuous Improvement Of Support Processes.
4. Mentor And Coach Junior Analysts, Fostering Their Development And Enhancing The Overall Capability Of The Support Team.
5. Ensure A Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Addressing Reopened Cases Promptly.
Skill Requirements
1. Advanced Proficiency In Emc Isilon, Netapp File Storage, And Ibm Spectrum Scale.
2. Strong Analytical And Troubleshooting Skills With A Focus On Root Cause Analysis.
3. Familiarity With Regulatory Requirements And Quality Standards In It Support.
4. Excellent Communication Skills To Interact Effectively With Customers And Team Members.
2. Strong Analytical And Troubleshooting Skills With A Focus On Root Cause Analysis.
3. Familiarity With Regulatory Requirements And Quality Standards In It Support.
4. Excellent Communication Skills To Interact Effectively With Customers And Team Members.
Other Requirements
1. Optional But Valuable Certifications: Emc Isilon Administration, Netapp Certified Data Administrator, Ibm Spectrum Scale Fundamentals
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - NetApp FAS, EMC Isilion position at HCLTech?
The salary for this SeniorAdministrator - NetApp FAS, EMC Isilion role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - NetApp FAS, EMC Isilion position at HCLTech located?
This SeniorAdministrator - NetApp FAS, EMC Isilion role at HCLTech is based in Colombo, Sri Lanka. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - NetApp FAS, EMC Isilion position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - NetApp FAS, EMC Isilion job at HCLTech posted?
This SeniorAdministrator - NetApp FAS, EMC Isilion position at HCLTech was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - NetApp FAS, EMC Isilion
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.