SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online
About this role
Job Summary
The Senior Administrator in Support & Operations plays a crucial role in delivering advanced technical support for Microsoft Teams and associated platforms. This position is pivotal in ensuring seamless operations, troubleshooting complex incidents, and enhancing customer satisfaction through effective resolution strategies.
Key Responsibilities
1. Provide Advanced Technical Support For Microsoft Teams And Microsoft Teams Ev, Performing Root Cause Analysis And Implementing Solutions For Complex Incidents To Ensure High-Quality Outcomes.
2. Collaborate With Cross-Functional Teams To Resolve Escalated Technical And Security Issues, Ensuring Compliance With Quality Standards And Company Policies.
3. Update And Manage The Knowledge Base, Contributing To The Training Of New Team Members And Coaching Analysts To Enhance Team Performance And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas, Ensuring Operational Continuity And Maintaining A Robust Security Posture Across Microsoft Teams And Sharepoint Online.
5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Effectively Mitigating Security Threats.
2. Collaborate With Cross-Functional Teams To Resolve Escalated Technical And Security Issues, Ensuring Compliance With Quality Standards And Company Policies.
3. Update And Manage The Knowledge Base, Contributing To The Training Of New Team Members And Coaching Analysts To Enhance Team Performance And Service Delivery.
4. Resolve Complex Support Tickets Within Agreed Slas, Ensuring Operational Continuity And Maintaining A Robust Security Posture Across Microsoft Teams And Sharepoint Online.
5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Effectively Mitigating Security Threats.
Skill Requirements
1. Advanced Proficiency In Microsoft Teams And Microsoft Teams Ev.
2. Solid Understanding Of Sharepoint Online And Ms Viva.
3. Strong Troubleshooting And Root Cause Analysis Skills.
4. Familiarity With Incident Management And Escalation Processes.
2. Solid Understanding Of Sharepoint Online And Ms Viva.
3. Strong Troubleshooting And Root Cause Analysis Skills.
4. Familiarity With Incident Management And Escalation Processes.
Other Requirements
1. Microsoft Certified: Teams Administrator Associate (Optional But Valuable).
2. Microsoft 365 Certified: Security Administrator Associate (Optional But Valuable)
2. Microsoft 365 Certified: Security Administrator Associate (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech?
The salary for this SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech located?
This SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online job at HCLTech posted?
This SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.