SeniorAdministrator - Identity Management
About this role
Job Summary
The Senior Administrator for Support & Operations plays a crucial role in delivering advanced technical support and operational excellence in Identity Management. This position is key in ensuring the integrity and security of the CyberArk PAM environment while enhancing customer satisfaction through effective troubleshooting and root cause analysis.
Key Responsibilities
1. Provide Advanced Technical Support By Troubleshooting Complex Cyberark Pam Incidents, Utilizing Vault, Pvwa, Cpm, And Psm To Implement Effective Solutions And Resolve Security Issues.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements To Enhance Operational Efficiency.
3. Contribute To Knowledge Management By Updating The Knowledge Base, Developing Training Materials, And Coaching New Analysts On Cyberark Pam Best Practices And Operational Procedures.
4. Resolve Complex Support Tickets Within Established Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Csat By Driving First Call Resolution Initiatives, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements To Enhance Operational Efficiency.
3. Contribute To Knowledge Management By Updating The Knowledge Base, Developing Training Materials, And Coaching New Analysts On Cyberark Pam Best Practices And Operational Procedures.
4. Resolve Complex Support Tickets Within Established Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Csat By Driving First Call Resolution Initiatives, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. In-Depth Knowledge Of Identity Management Principles And Cyberark Pam Components Including Vault, Pvwa, Cpm, And Psm.
2. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis And Incident Management.
3. Proficient In Developing And Managing Knowledge Base Content And Conducting Training For Support Teams.
4. Excellent Communication Skills To Facilitate Collaboration Across Teams And Ensure Positive Customer Interactions.
2. Strong Analytical And Problem-Solving Skills With A Focus On Root Cause Analysis And Incident Management.
3. Proficient In Developing And Managing Knowledge Base Content And Conducting Training For Support Teams.
4. Excellent Communication Skills To Facilitate Collaboration Across Teams And Ensure Positive Customer Interactions.
Other Requirements
1. Optional But Valuable Certifications: Cyberark Certified Trustee, Cyberark Certified Scripting Professional
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Identity Management position at HCLTech?
The salary for this SeniorAdministrator - Identity Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Identity Management position at HCLTech located?
This SeniorAdministrator - Identity Management role at HCLTech is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Identity Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Identity Management job at HCLTech posted?
This SeniorAdministrator - Identity Management position at HCLTech was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Identity Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.