SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Provide Advanced Technical Support By Utilizing Palo Alto And Palo Alto Xsiam To Troubleshoot And Resolve Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Perform Root Cause Analysis For Escalated Technical And Security Issues, Developing And Implementing Solutions To Enhance System Performance And Security Posture.
3. Contribute To Knowledge Base Management By Documenting Solutions, Updating Processes, And Training New Analysts To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Effective Incident Management.
5. Enhance Customer Experience By Achieving First Call Resolution Goals, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Potential Security Threats.
2. Perform Root Cause Analysis For Escalated Technical And Security Issues, Developing And Implementing Solutions To Enhance System Performance And Security Posture.
3. Contribute To Knowledge Base Management By Documenting Solutions, Updating Processes, And Training New Analysts To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Effective Incident Management.
5. Enhance Customer Experience By Achieving First Call Resolution Goals, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Potential Security Threats.
Skill Requirements
1. Proficient In Palo Alto Products And Services, Including Palo Alto Xsiam And Related Security Frameworks.
2. Solid Understanding Of Security Operations, Incident Management, And Troubleshooting Methodologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis And Resolution Implementation.
4. Strong Communication Skills To Effectively Liaise With Customers And Collaborate With Support Teams.
2. Solid Understanding Of Security Operations, Incident Management, And Troubleshooting Methodologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis And Resolution Implementation.
4. Strong Communication Skills To Effectively Liaise With Customers And Collaborate With Support Teams.
Other Requirements
1. Optional But Valuable Certifications: Palo Alto Networks Certified Network Security Engineer (Pcnse), Palo Alto Networks Certified Cybersecurity Associate (Pccsa)
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM position at HCLTech?
The salary for this SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM position at HCLTech located?
This SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM job at HCLTech posted?
This SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM position at HCLTech was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Cortex XSIAM ,Cortex A, ADEM
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.