SeniorAdministrator - CheckPoint PPC (Software), Cloud Security
About this role
Job Summary
The Sr. Support Administrator plays a crucial role in delivering advanced technical support and ensuring smooth operations within the Support & Operations team. This position is responsible for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and security posture.
Key Responsibilities
1. Provide Advanced Technical Support For Checkpoint And Cisco Asa Solutions By Diagnosing Complex Incidents, Conducting Thorough Root Cause Analyses, And Implementing Effective Resolutions To Security Issues.
2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance Perimeter Security Solutions, Meeting Compliance With Regulatory Requirements And Company Policies.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Improve Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas, Ensuring Timely Communication And Coordination With Other Support Teams To Maintain A High Level Of Service Quality.
5. Enhance Customer Experience And Drive Positive Csat Scores Through Effective Incident Resolution Strategies, Minimizing Rejected Resolutions And Re-Opened Cases While Proactively Mitigating Security Threats.
2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance Perimeter Security Solutions, Meeting Compliance With Regulatory Requirements And Company Policies.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Improve Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas, Ensuring Timely Communication And Coordination With Other Support Teams To Maintain A High Level Of Service Quality.
5. Enhance Customer Experience And Drive Positive Csat Scores Through Effective Incident Resolution Strategies, Minimizing Rejected Resolutions And Re-Opened Cases While Proactively Mitigating Security Threats.
Skill Requirements
1. Proficiency In Checkpoint And Cisco Asa Firewall Technologies.
2. In-Depth Knowledge Of Perimeter Security Solutions And Threat Management Systems.
3. Strong Troubleshooting And Analytical Skills For Incident Resolution And Root Cause Analysis.
4. Excellent Communication And Collaboration Skills To Work Effectively With Cross-Functional Teams.
5. Familiarity With Knowledge Management Practices And Training Methodologies.
2. In-Depth Knowledge Of Perimeter Security Solutions And Threat Management Systems.
3. Strong Troubleshooting And Analytical Skills For Incident Resolution And Root Cause Analysis.
4. Excellent Communication And Collaboration Skills To Work Effectively With Cross-Functional Teams.
5. Familiarity With Knowledge Management Practices And Training Methodologies.
Other Requirements
1. Optional But Valuable: Certified Information Systems Security Professional (Cissp)
2. Optional But Valuable: Cisco Certified Network Associate (Ccna) Securit
2. Optional But Valuable: Cisco Certified Network Associate (Ccna) Securit
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - CheckPoint PPC (Software), Cloud Security position at HCLTech?
The salary for this SeniorAdministrator - CheckPoint PPC (Software), Cloud Security role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - CheckPoint PPC (Software), Cloud Security position at HCLTech located?
This SeniorAdministrator - CheckPoint PPC (Software), Cloud Security role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - CheckPoint PPC (Software), Cloud Security position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - CheckPoint PPC (Software), Cloud Security job at HCLTech posted?
This SeniorAdministrator - CheckPoint PPC (Software), Cloud Security position at HCLTech was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - CheckPoint PPC (Software), Cloud Security
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.