SeniorAdministrator - Change Management, ServiceNow

Job Summary

SIAM Change Coordination Lead Role code: SIAM_CH_CO_L2 | Level 2 | Service Integration and Management (SIAM Lite) Reports to Service window Interfaces SIAM Change & Release Lead (SIAM_CH_RL_L3) 8x5 aligned to CAB and governance calendar Location HCLTech India Scope boundary Change requesters · SIAM Suppliers · CAB secretariat ROLE PURPOSE Scope ref. Change Management under SIAM Lite Annex 2 §5.2.1, §5.2.3 Runs the day-to-day operation of the Change Management process. Qualifies incoming Changes, prepares the CAB, keeps the Change Schedule clean and conflict-free, and ensures the record trail supports audit and reporting

Key Responsibilities

KEY RESPONSIBILITIES – CONTRACTUAL SCOPE • Receive, qualify and formalise Change records; answer questions relating to definition, formalisation, evolution, prioritisation, risk, impact and eligibility (§5.2.1). • Prepare CAB meetings by assisting the Client: review and refine the selection of Changes for addition or removal according to impact and maturity, and plan the participation of the appropriate stakeholders. • Maintain and publish the Change Schedule and the CAB agenda; produce and circulate meeting minutes within the governance timelines. • Detect and resolve schedule collisions, dependencies and blackout or maintenance window conflicts across SIAM Suppliers before Changes reach the CAB. • Coordinate information exchange between and among SIAM Suppliers on individual Changes, chasing missing risk, rollback and test evidence. • Track post-implementation reviews and failed or backed-out Changes, and route findings to the Change & Release Lead and Problem Management as applicable. • Prepare the operational data and record extracts needed for Change reporting, record quality audits and governance packs (§5.2.3). • Escalate dysfunctions, recurring quality defects and optimisation opportunities to the Change & Release Lead for the Continuous Improvement Plan.

Skill Requirements

SKILLS & EXPERIENCE ESSENTIAL • 4+ years in Change Management coordination or a CAB secretariat function. DESIRABLE 48 business hours / > 90% Baseline set in Transition • Experience in a SIAM integrator or multi-supplier environment. • Practical control of a change calendar across multiple suppliers and technology towers. • Rigorous record and evidence discipline; comfortable challenging incomplete submissions. • BMC Helix ITSM change module; reporting and extract preparation. • ITIL 4 Foundation; fluent professional English. ROLE NOTES • Release coordination and deployment window planning experience. • Familiarity with end-user computing change types: packaging, patching, Intune policy. • Data or reporting tooling skills for change analytics. The role operates under the direction of the SIAM Change & Release Lead and in consultation with the Client Change Process Owner, who retains ownership of the process and its governance

Other Requirements