SeniorAdministrator - Change Management, ServiceNow

HCLTech
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📍 Bengaluru, India

About this role

Job Summary

Job Summary : We are seeking an ITSM Technical Engineer responsible for operational support, troubleshooting, administration, and enhancement of enterprise ITSM platforms. The candidate will serve as the highest technical escalation point for platform incidents and support automation initiatives. Job Responsibilities : • Provide L2 & L3 support for ITSM platforms. • Troubleshoot and resolve platform performance and functional issues. • Perform root cause analysis and implement preventive measures. • Support Incident, Change, Problem, Request, CMDB, and Knowledge modules. • Manage integrations with monitoring, automation, and infrastructure tools. • Implement platform enhancements and bug fixes. • Participate in major incident management and platform recovery activities. • Develop automation scripts and operational workflows. • Prepare technical documentation and knowledge articles. • Mentor L1 support engineers. • ITSM Platform Administration (ServiceNow/BMC Helix). • Incident, Change, Problem, Request, CMDB Support. • JavaScript and API Integrations. • SQL and Database Troubleshooting. • Performance Tuning and Monitoring.Job Description : Incident/Problem/Change Modules, Troubleshooting, Automation, Performance Tuning, Integrations, ITIL Operations. 

Key Responsibilities

Key Sourcing Information : NA

Skill Requirements

Skill Requirement : • Workflow Troubleshooting. • ITIL Processes. • Scripting (PowerShell, Python preferred). • Service Mapping and Discovery.

Other Requirements

Other Requirement : Incident/Problem/Change Modules, Troubleshooting, Automation, Performance Tuning, Integrations, ITIL Operations.

Frequently Asked Questions

Is the salary disclosed for the SeniorAdministrator - Change Management, ServiceNow position at HCLTech?
The salary for this SeniorAdministrator - Change Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Change Management, ServiceNow position at HCLTech located?
This SeniorAdministrator - Change Management, ServiceNow role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Change Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Change Management, ServiceNow job at HCLTech posted?
This SeniorAdministrator - Change Management, ServiceNow position at HCLTech was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Change Management, ServiceNow
HCLTech
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