SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall
About this role
Job Summary
The Sr. Administrator in Support & Operations plays a pivotal role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex security incidents and conducting root cause analyses, ensuring the highest standards of customer satisfaction and security posture. The role requires a deep understanding of Azure Security and Palo Alto technologies, contributing to the overall effectiveness and security of the organization.
Key Responsibilities
1. Provide Advanced Technical Support For Azure Security And Palo Alto Solutions By Troubleshooting And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Technical And Security Issues, Implementing Effective Solutions To Mitigate Risks And Enhance System Reliability.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Tickets Within Agreed Slas, Collaborating Effectively With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Drive Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings While Proactively Addressing Potential Security Threats.
2. Conduct Thorough Root Cause Analysis For Escalated Technical And Security Issues, Implementing Effective Solutions To Mitigate Risks And Enhance System Reliability.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Tickets Within Agreed Slas, Collaborating Effectively With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Drive Positive Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings While Proactively Addressing Potential Security Threats.
Skill Requirements
1. Proficient In Azure Security And Palo Alto Technologies
2. Strong Understanding Of Cloud Security Principles And Practices
3. Familiarity With Azure Active Directory And Its Security Features
4. Excellent Problem-Solving Skills And Analytical Thinking
5. Ability To Work Collaboratively In A Fast-Paced Environment
2. Strong Understanding Of Cloud Security Principles And Practices
3. Familiarity With Azure Active Directory And Its Security Features
4. Excellent Problem-Solving Skills And Analytical Thinking
5. Ability To Work Collaboratively In A Fast-Paced Environment
Other Requirements
1. Optional But Valuable: Azure Security Engineer Associate Certification
2. Optional But Valuable: Palo Alto Networks Certified Network Security Engineer (Pcnse
2. Optional But Valuable: Palo Alto Networks Certified Network Security Engineer (Pcnse
Frequently Asked Questions
Is the salary disclosed for the SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
The salary for this SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech located?
This SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall job at HCLTech posted?
This SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall position at HCLTech was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
SeniorAdministrator - Azure & Cloud Security, Palo Alto Firewall
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.