Senior Technical Lead

Key Responsibilities

• Lead the implementation, enhancement, and support of Epic HIM solutions.
• Gather and analyze business, operational, and regulatory requirements related to health information management.
• Configure and maintain HIM workflows including chart completion, deficiencies, document management, identity management, and release of information (ROI).
• Support electronic medical record (EMR) lifecycle management processes.
• Collaborate with clinical documentation, coding, patient access, compliance, and revenue cycle teams.
• Configure provider deficiency tracking, chart completion queues, suspension workflows, and notifications.
• Support document imaging, scanning, indexing, chart correction, and record reconciliation processes.
• Facilitate Release of Information (ROI) workflows and compliance with privacy regulations.
• Support data integrity initiatives, duplicate record management, and patient identity resolution processes.
• Conduct workflow assessments and recommend process improvements aligned with Epic best practices.
• Develop functional design documents, build specifications, workflow diagrams, testing scripts, and training guides.
• Lead unit testing, integrated testing, regression testing, and user acceptance testing activities.
• Participate in cutover planning, go-live activities, and hypercare support.
• Troubleshoot production issues and coordinate resolution with technical and operational teams.
• Support Epic upgrades, application enhancements, and regulatory compliance initiatives.
• Mentor junior consultants and facilitate knowledge transfer sessions.

Required Skills & Qualifications

• Bachelor's degree in Health Information Management, Healthcare Informatics, Information Technology, Computer Science, or related discipline.
• 8+ years of healthcare IT or Health Information Management experience.
• Epic HIM Certification (Mandatory).
• Strong understanding of healthcare records management and clinical documentation workflows.
• Experience with chart completion, deficiency management, document management, and ROI processes.
• Knowledge of healthcare compliance, privacy regulations, and medical record governance.
• Experience supporting HIM operations within hospitals and integrated delivery networks.
• Ability to conduct workflow analysis, solution design, testing, and deployment activities.
• Strong stakeholder management and client-facing communication skills.
• Experience working with Canadian healthcare organizations is highly preferred.

Preferred Skills

• Epic Clinical Documentation (ClinDoc) Certification.
• Epic Identity Certification.
• Epic Grand Central Certification.
• Epic Hospital Billing (HB) Certification.
• Experience with document imaging and enterprise content management systems.
• Knowledge of ICD-10, coding workflows, and clinical documentation improvement (CDI) processes.
• Familiarity with healthcare interoperability and EMR migration initiatives.
• Exposure to Reporting Workbench, Clarity, and operational reporting tools.
• Experience in Agile and Waterfall delivery methodologies.