Senior Technical Lead

Role Purpose 

Provide high-quality AMS support and controlled change delivery for the Service Lead capability within the Program Director tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration. 

Key Responsibilities 

• Lead end-to-end AMS service delivery across application towers, including governance, SLA/KPI performance, escalations and stakeholder management. 

• Drive transition readiness, service stabilization, resource planning, risk/issue management, major incident coordination and continuous improvement. 

• Coordinate functional, technical, infrastructure and vendor teams and provide clear executive-level service reporting. 

• Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies. 

• Perform root-cause analysis, problem management and preventive actions for recurring production issues. 

• Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation. 

• Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements. 

Required Skills & Knowledge 

• Strong hands-on expertise in Service Lead and relevant integration points. 

• Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities. 

• Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role. 

• Experience in large, complex SAP/application landscapes and multi-vendor support environments. 

Qualifications & Certifications 

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline. 

• Relevant SAP certification in the applicable module/technology strongly preferred. 

• ITIL Foundation or equivalent service-management knowledge is an advantage. 

Preferred Experience 

• Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication. 

• Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage. 

Role Purpose 

Provide high-quality AMS support and controlled change delivery for the Service Lead capability within the Program Director tower, ensuring stable operations, timely issue resolution and effective stakeholder collaboration. 

Key Responsibilities 

• Lead end-to-end AMS service delivery across application towers, including governance, SLA/KPI performance, escalations and stakeholder management. 

• Drive transition readiness, service stabilization, resource planning, risk/issue management, major incident coordination and continuous improvement. 

• Coordinate functional, technical, infrastructure and vendor teams and provide clear executive-level service reporting. 

• Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies. 

• Perform root-cause analysis, problem management and preventive actions for recurring production issues. 

• Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation. 

• Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements. 

Required Skills & Knowledge 

• Strong hands-on expertise in Service Lead and relevant integration points. 

• Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities. 

• Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role. 

• Experience in large, complex SAP/application landscapes and multi-vendor support environments. 

Qualifications & Certifications 

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline. 

• Relevant SAP certification in the applicable module/technology strongly preferred. 

• ITIL Foundation or equivalent service-management knowledge is an advantage. 

Preferred Experience 

• Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication. 

• Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.