Senior Technical Lead
About this role
Technical Head to lead and manage end-to-end technical operations, IT infrastructure, system administration, deployment activities, and
operational support functions. The candidate will be responsible for ensuring smooth technical operations, minimizing downtime, improving system performance, and leading troubleshooting and implementation activities across multiple environments.
Technical Operations Management
Lead daily technical operations and ensure uninterrupted business services.
Manage enterprise IT infrastructure including servers, storage, virtualization, networking, and endpoint devices.
Monitor operational health, system uptime, performance metrics, and incident management activities.
Ensure proper implementation of operational procedures, SOPs, and escalation matrices.
Handle critical incidents, root cause analysis (RCA), and preventive maintenance activities.
Infrastructure s System Administration
Manage Windows/Linux server environments and virtualization platforms such as VMware or Hyper-V.
Oversee Active Directory, DNS, DHCP, Group Policy, file servers, and backup systems.
Ensure proper configuration and maintenance of network devices including switches, firewalls, routers, and VPN solutions.
Monitor cloud infrastructure and hybrid environments including AWS, Azure, or private cloud deployments.
Manage data centre operations, hardware lifecycle, and disaster recovery planning.
Deployment s Project Execution
Lead technical deployment, migration, image deployment, OS deployment, and software rollout activities.
Coordinate with OEMs, vendors, and internal teams for implementation and troubleshooting.
Ensure smooth execution of POC environments, testing, validation, and production deployments.
Manage patch management, security updates, and change management processes.
Oversee asset management and technical documentation.
Team Leadership s Support
Lead L1/L2/L3 technical support teams and field engineers.
Provide technical guidance, mentoring, and operational training to team members.
Assign tasks, monitor KPIs, and ensure SLA compliance.
Conduct technical reviews, audits, and performance evaluations.
Security s Compliance
Ensure infrastructure security, endpoint protection, and access control management.
Monitor security incidents and coordinate remediation activities.
Ensure compliance with organizational IT policies and industry standards.
Maintain backup policies, recovery procedures, and business continuity plans.
Technical Skills Required:
Windows Server Administration
Linux Administration
VMware / Hyper-V Virtualization
Networking (LAN/WAN/VPN)
Firewall C Security Management
Active Directory C Group Policy
SCCM / MDT / OS Deployment
Cloud Platforms (AWS/Azure)
Backup C Disaster Recovery Solutions
Monitoring Tools (Zabbix, PRTG, SolarWinds, etc.)
ITSM C Ticketing Tools
Patch Management C Endpoint Security
Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field.
12+ years of experience in technical operations, infrastructure management, or IT operations leadership.
Strong hands-on experience with enterprise infrastructure and operational environments.
Experience managing large-scale deployment and support operations.
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You'll be redirected to Digitide's official application page on oraclecloud.