Senior Technical Lead
HCLTech
Senior Technical Lead
About this role
Job Summary
We are seeking an experienced SAP CRM Consultant to provide L2/L3 production support, incident management, enhancements, and continuous improvement for SAP Customer Relationship Management (CRM) solutions. The consultant will support sales, service, marketing, and customer interaction processes while ensuring system stability, timely issue resolution, and compliance with service level agreements (SLAs).
Key Responsibilities
Provide L2/L3 support for SAP CRM applications in a production support environment.
Analyze and resolve incidents, service requests, and system issues within agreed SLAs.
Support CRM business processes including Sales, Service, Marketing, and Interaction Center operations.
Perform root cause analysis and implement permanent fixes for recurring issues.
Configure and maintain SAP CRM functionalities based on business requirements.
Support change requests, enhancements, testing, and deployment activities.
Collaborate with business users to understand requirements and provide functional solutions.
Work closely with ABAP, Basis, Middleware, and cross-functional teams for issue resolution.
Prepare functional specifications and support custom developments.
Conduct unit testing, integration testing, and support UAT activities.
Maintain process documentation, SOPs, KT documents, and knowledge articles.
Participate in release management, hypercare support, and major incident management.
Analyze and resolve incidents, service requests, and system issues within agreed SLAs.
Support CRM business processes including Sales, Service, Marketing, and Interaction Center operations.
Perform root cause analysis and implement permanent fixes for recurring issues.
Configure and maintain SAP CRM functionalities based on business requirements.
Support change requests, enhancements, testing, and deployment activities.
Collaborate with business users to understand requirements and provide functional solutions.
Work closely with ABAP, Basis, Middleware, and cross-functional teams for issue resolution.
Prepare functional specifications and support custom developments.
Conduct unit testing, integration testing, and support UAT activities.
Maintain process documentation, SOPs, KT documents, and knowledge articles.
Participate in release management, hypercare support, and major incident management.
Skill Requirements
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Technical Lead position at HCLTech?
The salary for this Senior Technical Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Technical Lead position at HCLTech located?
This Senior Technical Lead role at HCLTech is based in Vijayawada, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Technical Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Technical Lead job at HCLTech posted?
This Senior Technical Lead position at HCLTech was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.