Senior Technical Lead
About this role
Job Summary
Key Responsibilities
Provide L2/L3 support for SAP PP in a production support (AMS) environment.
Analyze and resolve incidents, service requests, and production planning issues within agreed SLAs.
Support end-to-end production planning and manufacturing processes.
Perform root cause analysis and implement corrective actions for recurring issues.
Configure and maintain SAP PP functionalities based on business requirements.
Support change requests, enhancements, testing, and release activities.
Collaborate with business users to understand operational requirements and provide functional solutions.
Coordinate with cross-functional teams including MM, SD, QM, PM, WM/EWM, and ABAP teams.
Prepare functional specifications and support custom developments.
Perform unit testing, integration testing, and UAT support.
Develop and maintain process documentation, SOPs, KT documents, and knowledge articles.
Provide support during critical business cycles, go-lives, hypercare periods, and production outages.
Skill Requirements
Other Requirements
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