Senior Technical Lead
HCLTech
Senior Technical Lead
About this role
Job Summary
Experienced Senior Technical Lead with expertise in Amazon Connect, AWS cloud technologies, and Contact Center as a Service (CCaaS) solutions. Proven track record in leading end-to-end delivery of contact center transformation programs, including solution architecture, IVR modernization, cloud migrations, system integrations, production support, and AI-driven customer experience initiatives. Skilled in stakeholder management, technical leadership, program governance, and driving scalable, resilient, and cost-effective customer engagement platforms aligned to business objectives
Key Responsibilities
Lead the design, development, and implementation of Amazon Connect contact center solutions.Provide technical leadership for IVR, routing strategies, contact flows, and AWS integrations.Translate business requirements into scalable and secure technical solutions.Collaborate with architects, developers, QA teams, and stakeholders to deliver project objectives.Drive solution design reviews, code reviews, and technical best practices.Support release planning, deployment activities, and production issue resolution.Perform root cause analysis and implement improvements to enhance platform stability and performance.Mentor team members on Amazon Connect, AWS services, and contact center technologies
Skill Requirements
Amazon Connect Architecture & Solution DesignIVR Design, Contact Flows & Routing StrategiesAWS Services (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM)
Other Requirements
Technical Leadership, Mentoring
Frequently Asked Questions
Is the salary disclosed for the Senior Technical Lead position at HCLTech?
The salary for this Senior Technical Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Technical Lead position at HCLTech located?
This Senior Technical Lead role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Technical Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Technical Lead job at HCLTech posted?
This Senior Technical Lead position at HCLTech was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Technical Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.