Senior Support Lead
HCLTech
Senior Support Lead
About this role
Job Summary
The Support Engineer( Experience: 3 to 4 years) plays a crucial role in ensuring customer satisfaction by effectively resolving technical issues and queries. This position is responsible for addressing client tickets, documenting processes, and maintaining up-to-date knowledge of relevant technologies. The Support Engineer's contributions are vital for the smooth operation of IT services and the enhancement of user experience.
Key Responsibilities
1. Troubleshoot And Resolve Client Tickets By Utilizing Diagnostic Tools And Techniques In Product Support, Ensuring Timely And Efficient Solutions To Enhance Customer Satisfaction.
2. Document All Established Processes And Methods For Ticket Resolution And Troubleshooting Using Internal Knowledge Management Systems, Contributing To Continuous Improvement And Knowledge Sharing.
3. Interface With Customers To Clarify Ticket Details And Provide Resolution Updates, Ensuring Clear Communication And Understanding Of Issues And Solutions.
4. Maintain Familiarity With The Latest Technologies And Industry Trends In It Operations And Product Support, Actively Applying This Knowledge To Improve Service Delivery.
Skill Requirements
| Operating Systems |
| Active Directory & Identity |
| Virtualization |
| Networking |
| Server & Storage |
| Cloud Fundamentals |
| Endpoint Management |
| Monitoring & Ticketing |
| Scripting/Automation |
| Security & Compliance |
| Hardware/Peripherals |
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Support Lead position at HCLTech?
The salary for this Senior Support Lead role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Support Lead position at HCLTech located?
This Senior Support Lead role at HCLTech is based in Vijayawada, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Support Lead position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Support Lead job at HCLTech posted?
This Senior Support Lead position at HCLTech was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Support Lead
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.