Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management
About this role
Job Summary
This role serves as a technical expert in enterprise device management and client lifecycle operations, ensuring seamless resolution of high-priority escalations and complex incidents. The individual contributes to operational excellence, mentors team members, and acts as a key point of contact for business stakeholders, driving positive customer outcomes and supporting business growth initiatives.
Key Responsibilities
1. Lead incident and escalation resolution using Microsoft Intune, SCCM/SMS, and Client Lifecycle Management tools, ensuring adherence to SLAs and maintaining high quality standards.
2. Analyze and validate change order implementation plans and human error compliance for enterprise mobility and client management environments.
3. Mentor team members by sharing advanced knowledge, preparing standard operating procedures, and maintaining comprehensive technical documentation for Microsoft EMS and CLM processes.
4. Conduct detailed root cause and trend analysis using SCCM/SMS and Intune, preparing reports for presentation to business stakeholders.
5. Participate in capacity planning and identify business enablement opportunities related to client lifecycle and endpoint management solutions.
6. Engage with customers during meetings to understand and resolve technical issues, ensuring satisfaction and fostering strong business relationships.
2. Analyze and validate change order implementation plans and human error compliance for enterprise mobility and client management environments.
3. Mentor team members by sharing advanced knowledge, preparing standard operating procedures, and maintaining comprehensive technical documentation for Microsoft EMS and CLM processes.
4. Conduct detailed root cause and trend analysis using SCCM/SMS and Intune, preparing reports for presentation to business stakeholders.
5. Participate in capacity planning and identify business enablement opportunities related to client lifecycle and endpoint management solutions.
6. Engage with customers during meetings to understand and resolve technical issues, ensuring satisfaction and fostering strong business relationships.
Skill Requirements
1. Expert proficiency in Microsoft Systems Management Server (SMS) and Microsoft Intune for enterprise device and client lifecycle management.
2. Excellent understanding of MS Enterprise Mobility Suite (EMS) and related security, compliance, and deployment tools.
3. Advanced skills in incident management, escalation handling, and technical troubleshooting within enterprise client environments.
4. Strong capability in preparing and validating change management plans and conducting technical root cause analysis.
5. Excellent communication and stakeholder engagement skills for business presentations and technical knowledge sharing.
2. Excellent understanding of MS Enterprise Mobility Suite (EMS) and related security, compliance, and deployment tools.
3. Advanced skills in incident management, escalation handling, and technical troubleshooting within enterprise client environments.
4. Strong capability in preparing and validating change management plans and conducting technical root cause analysis.
5. Excellent communication and stakeholder engagement skills for business presentations and technical knowledge sharing.
Other Requirements
1. Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Security, Compliance, and Identity Fundamentals (optional but valuable).
2. Microsoft Certified: Intune Specialty (optional but valuable).
2. Microsoft Certified: Intune Specialty (optional but valuable).
Frequently Asked Questions
Is the salary disclosed for the Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management position at HCLTech?
The salary for this Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management position at HCLTech located?
This Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management job at HCLTech posted?
This Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management position at HCLTech was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Subject Matter Expert - Intune,SCCM/SMS, Client Lifecycle Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.