Senior Specialist, OPS Business Process Improvements/Best Practice

Business Technology Liaison, Senior Specialist

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Business Technology Liaison Senior Specialist to join our team. This role is located in Manchester, UK. 

In this role, you’ll make an impact in the following ways:

• Analyze and define business requirements and functional or operational specifications for small to moderate sized projects of limited complexity.
• Formulate and define system scope and objectives.
• Interface with all areas of IT on behalf of the business to resolve IT matters and improve business processes.
• Collect and define business or functional requirements and translate them into functional design, test planning, and user documentation processes.
• Formulate project scope, objectives, constraints, and assumptions based upon user needs as well as knowledge of the application.
• Participate in development of the functional design and user documentation by analyzing business process flows or client requests and identifying changes.
• Use knowledge of business needs to provide design support to software and application development teams.
• Gather information and provide analysis of business issues or client feedback for a specific function or application.
• Train users on new or enhanced applications and/or systems that are more straightforward in nature.
• Support testing of new or enhanced applications and/or systems. Tasks include case development, requirement traceability analysis, test preparation, script writing, and functional test execution.
• Identify areas for improvement and work with technology teams to improve applications for business use.
• Use general knowledge of regulatory and legal requirements and BNY corporate policies involving risk and control to support the development of improved business processes through technology.
• Provide guidance to less experienced colleagues as needed.
• Contribute to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Technical experience preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.