Senior Relationship Executive
ninjavan
Senior Relationship Executive
ninjavan· Corporate Sales
About this role
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
Main Duties
- Manage and grow an assigned portfolio of corporate accounts by strengthening client relationships, retaining volume and revenue, and identifying cross-sell and upsell opportunities.
- Monitor account performance, shipment volume, SLAs, KPIs, and revenue, proactively addressing risks and developing action plans to drive account growth.
- Lead client business reviews and serve as a key point of contact, confidently presenting performance updates and addressing business concerns.
- Coordinate with Operations, Finance, and other internal teams to resolve client concerns, claims, disputes, and payment-related issues.
- Support the Relationship Manager through account reporting, onboarding activities, internal alignment, and mentoring of junior Relationship Executives.
Qualifications
- Bachelor's degree in Business Administration, Sales, Marketing, Business Management, or a related field.
- At least 3 years of relevant experience in Account Management, Relationship Management, Stakeholder Management, or Client Coordination.
- Experience managing corporate, enterprise, or mid-to-large accounts is preferred.
- Proven ability to manage client relationships and drive cross-sell/upsell opportunities.
- Strong communication, negotiation, analytical, and stakeholder management skills.
- Confident in presenting business performance and addressing client concerns.
- Experience in logistics or e-commerce is preferred.
- Proficient in Microsoft Office and comfortable working with data and reports.
- Strong ownership, customer orientation, and leadership potential.
- Willing to attend client meetings/visits and work extended hours when necessary.
- Proficiency in Mandarin is a plus.
Frequently Asked Questions
Is the salary disclosed for the Senior Relationship Executive position at ninjavan?
The salary for this Senior Relationship Executive role at ninjavan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Relationship Executive position at ninjavan located?
This Senior Relationship Executive role at ninjavan is based in Taguig, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Relationship Executive role at ninjavan full-time or part-time?
This is listed as a Permanent, Full time position. It is posted as a Senior Relationship Executive role in the Corporate Sales department at ninjavan.
Which team or department does the Senior Relationship Executive at ninjavan belong to?
This Senior Relationship Executive position is part of the Corporate Sales department at ninjavan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Relationship Executive position at ninjavan?
Click the "Apply Now" button on this page. You will be redirected to ninjavan's official application portal hosted on lever where you can submit your application directly.
When was the Senior Relationship Executive job at ninjavan posted?
This Senior Relationship Executive position at ninjavan was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Relationship Executive
ninjavan
You'll be redirected to ninjavan's official application page on Lever.