Senior Commercial Relationship Manager
bannerbank
Relationship Manager
ninjavan· Corporate Sales
About this role
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Key Responsibilities
- Manage and grow relationships with key corporate clients.
- Drive client retention, account growth, and revenue.
- Identify and develop upselling and cross-selling opportunities.
- Build strong relationships with key client stakeholders and decision-makers.
- Lead client meetings, business reviews, and account discussions.
- Work with internal teams to resolve client concerns, service issues, and escalations.
- Monitor account performance, service levels, claims, and billing.
- Coordinate with Sales and Operations teams on client onboarding and business opportunities.
- Provide account updates, performance reports, and recommendations to management.
- Coach and support Relationship Executives in managing client accounts.
Qualifications
- Bachelor's degree in Business, Marketing, Sales, or a related field.
- 7–10 years of experience in Account Management, Relationship Management, Sales, or Business Development.
- Proven experience managing major or enterprise corporate accounts.
- Strong experience in client retention, upselling, cross-selling, and account growth.
- Experience working with senior-level clients and cross-functional teams.
- Background in logistics, supply chain, e-commerce, retail, or related industries is preferred.
- Strong communication, negotiation, and relationship-building skills.
- Strong analytical and problem-solving skills.
- Experience coaching or mentoring team members is a plus.
- Comfortable working in a fast-paced and highly collaborative environment.
Submit a job application
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Frequently Asked Questions
Is the salary disclosed for the Relationship Manager position at ninjavan?
The salary for this Relationship Manager role at ninjavan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Relationship Manager position at ninjavan located?
This Relationship Manager role at ninjavan is based in Taguig, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Relationship Manager role at ninjavan full-time or part-time?
This is listed as a Permanent, Full time position. It is posted as a Relationship Manager role in the Corporate Sales department at ninjavan.
Which team or department does the Relationship Manager at ninjavan belong to?
This Relationship Manager position is part of the Corporate Sales department at ninjavan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Relationship Manager position at ninjavan?
Click the "Apply Now" button on this page. You will be redirected to ninjavan's official application portal hosted on lever where you can submit your application directly.
When was the Relationship Manager job at ninjavan posted?
This Relationship Manager position at ninjavan was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Relationship Manager
ninjavan
You'll be redirected to ninjavan's official application page on Lever.