Senior Product Manager - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Role Summary

The Senior Product Manager – Technical (PM T) is a senior individual contributor role responsible for defining, delivering, and continuously improving highly scalable, secure, and resilient technology platforms at Mastercard. This role operates at the intersection of business strategy, customer needs, and complex technical systems, acting as the primary product owner for platform capabilities used by internal and external customers.

The PM-T partners closely with software engineering, architecture, UX, Technical Program Managers (TPMs), and market-facing product teams to translate business intent into technical execution. The role requires deep understanding of distributed systems, APIs, microservices, runtime operations, and data flows, combined with strong product sense and stakeholder leadership.


Key Responsibilities

Product Strategy & Vision:
• Own and evolve the product vision.
• Understand customer journeys and business use cases, translating them into scalable technical product strategies aligned to Mastercard’s global platform ecosystem.
• Contribute near-term (quarterly) and longer-term inputs into platform roadmaps, ensuring alignment with enterprise and product priorities.

Backlog Ownership & Delivery:
• Own and manage a well-groomed product backlog, breaking down business requirements into platform requirements, features, and user stories with clear acceptance criteria.
• Prioritize backlog items, make trade-off decisions, and align delivery with business value, technical feasibility, and operational health.
• Partner with engineering, data science/AI, and platform teams to support high-quality product delivery, including requirements clarity, testing, and readiness.

Technical Leadership:
• Develop deep expertise in the architecture, dependencies, interfaces, and runtime characteristics of the systems you own, including operational and support considerations.
• Confidently engage with engineers, architects, and TPMs on topics such as APIs, microservices, cloud platforms, CI/CD, scalability, performance, and reliability.
• Use runtime metrics and production insights as feedback loops to drive backlog decisions and continuous improvement.

Stakeholder & Customer Engagement:
• Act as the primary liaison between market-facing product managers, engineering teams, and other internal stakeholders.
• Advocate for customers by understanding their workflows, pain points, and integration needs, ensuring solutions are intuitive and self-service where possible.
• Coordinate cross-team forums to identify feature-level opportunities, manage dependencies, and drive alignment.

Documentation & Operational Excellence:
• Own and maintain product and platform documentation, ensuring it is clear, accurate, and easily consumable by engineering and partner teams.
• Enable self-service support, reduce operational overhead, and partner with support teams to improve run-time stability and efficiency.
• Support release readiness, acceptance of delivered stories, and post-release performance validation.

Skills & Experience

Required:
• Strong experience in technical product management or product ownership within complex, large-scale technology platforms.
• Solid understanding of distributed systems, APIs, microservices-based architectures, and cloud technologies
• Proven ability to write high-quality user stories, define entrance/exit criteria, and manage a platform backlog.
• Excellent analytical, problem-solving, and communication skills, with the ability to influence across teams without direct authority.
• Experience working in Agile / SAFe environments and collaborating with globally distributed teams.

Preferred:
• Hands-on background in software development or systems analysis.
• Experience with payments, financial services, or regulated, high-availability platforms.
• Familiarity with operational metrics, logging, and performance monitoring in production environments.
• Product Owner or Agile-related certifications.
• Good to have: familiarity with AI concepts, especially exposure to Gen AI chatbot use cases, support, or delivery.

Mastercard Culture & Values
• Acts as a servant leader, fostering collaboration, transparency, and continuous improvement.
• Passionate about building technology that is secure, resilient, and impactful at global scale, helping power an inclusive digital economy.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.