Senior Product Manager

LeapXpert: Innovating the Future of Business Communication 

At LeapXpert, we’ve built the infrastructure that turns enterprise communication into intelligence enterprises can act on. 

As the leader in Governed Communication Intelligence, our platform enables employees to connect with clients on the consumer messaging channels they actually use, governs and captures every conversation as enterprise data, and converts that data into deployable intelligence for teams, AI agents, and the business decisions that matter. Governance is the foundation. Intelligence is the value. 

Our mission: enable enterprises to build a governed communication infrastructure that makes trust structural, intelligence compound, and every client relationship more productive. 
We recently announced a $180M growth investment and are recognized as a Visionary in the Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving for the second consecutive year. Hundreds of the world’s most demanding enterprises trust LeapXpert to power their most important client conversations every day. 

This is just the beginning. We’re growing fast and looking for sharp, driven people to help us define and build the Governed Communication Intelligence category. At LeapXpert, you’ll work on high-impact projects, collaborate with ambitious teams across the globe, and help shape a platform that is rewriting how enterprises communicate, govern, and compete. 
Apply now. 

Why join us 

• Innovative Culture: Work at the cutting edge of business communication technology, with a product that’s changing the way Fortune 500 companies communicate.
• Impactful Work: Your contributions will directly impact how millions of professionals connect and collaborate worldwide.
• Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.
• Growth Opportunities: With our rapid expansion, there are plenty of opportunities for professional growth and development.
• Award-Winning Product: Join a company with a track record of success and recognition, including accolades like being named a Gartner Cool Vendor. 

About the role 

• Title: Senior Product Manager
• Function: Product
• Reporting: Head of Product
• Location: Ho Chi Minh City, Vietnam 

What you’ll do 

• Works with business stakeholders to define the product vision, strategy & roadmap for assigned product areas
• Leads initiatives across some product areas or features that directly contribute to the company’s long-term vision
• Owns customer feedback initiatives of assigned product areas, ensuring that feedback is systematically incorporated into decision-making processes
• Drives and Co-owns UX improvements of assigned product areas, ensure that designs meet user needs and are intuitive
• Uses data, market research and industry best practices to inform product decisions and prioritization, ensuring that metrics are tied to key business outcomes
• Owns the development of feature specifications for complex and strategic initiatives. Engages stakeholders early to align on scope and execution while ensuring even edge cases are addressed
• Drives the end-to-end product delivery process for key features or initiatives at Epic-level, ensuring that all stakeholders are aligned, and dependencies are addressed
• Work with front-line stakeholders (business owners, customer success teams) in some client projects to drive expectations and get requirements
• Owns development backlogs of 1 or 2 scrum teams 

Required Skills and Qualifications  

• 5+ years of work experience as a Product Manager
• Expertise in the software industry, preferably in global SaaS/ enterprise software, with the ability to solve complex technical problems
• Technical background with a bachelor's degree in computer science, Information Technology, Information Systems Management, or a related field
• Strong business acumen, strategic thinking, and focus on execution and outcomes. Experience in driving cross-functional programs or processes
• Excellent interpersonal skills, capable of building relationships both internally and with customers, and skilled at collaborating and influencing others
• In-depth understanding of Agile principles, with the ability to apply them effectively to projects
• Collaborative team player with strong organizational, analytical, and problem-solving skills
• Have excellent English communication skills, both oral and written 

Our Values  

• Curiosity: We’re curious and future-focused. 
• One Team: We’re one team, in many colors. 
• Customer–Driven: We’re obsessed with the customer. 
• Integrity: We don’t compromise on the integrity. 
• Excellence: We exemplify excellence. 

What you’ll get   

• An awesome job with an attractive remuneration package  
• Comfortable environment and settings  
• Friendly colleagues who support each other to win as a team 
• A flat, product-focused organization and Agile team to let you add your value and ideas to the product and company  
• Opportunities to learn and be trained in applied new technologies and methodologies
• Facing new and innovative challenges to deliver commercial-grade, world-class product  
• Career growth in multiple directions, based on your preferences and abilities 

Benefits 

• 13th Salary, paid pro-rata, every month to allow more flexible financial plans
• 18 annual Leaves and 1 birthday leave
• Full salary on probation
• Fully social insurance according to Vietnam Labor Law
• Premium Health Care Insurance and Annual health check
• Lunch and parking allowances
• Team building, fun monthly, quarterly activities, and so much more fun are waiting for you!
• Annual Performance Review
• Attractive career path
• Advanced technical solutions, agile culture, and the opportunity to work with the latest technologies 

LeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply.   Please submit your resume for consideration.