Senior Process Associate - Order Mgmt - Lead to Cash
About this role
Job Summary
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination.
Key Responsibilities
Preferred Skills (Experienced):
- Investigate dispute root causes by coordinating with cross-functional teams.
- Ensure timely resolution of disputes within defined SLA and KPI timelines.
- Track and follow up on aged and unresolved disputes.
- Maintain accurate dispute records and supporting documentation.
- Experienced in SAP (Basic T-codes and navigations)
Skill Requirements
1. Basic Understanding Of Order Management Processes And Systems
2. Excellent Written And Verbal Communication Skills
3. Problem-Solving Abilities With A Service Mindset
4. Proficiency In Data Management And Accuracy
5. Ability To Evaluate And Improve Operational Workflows
2. Excellent Written And Verbal Communication Skills
3. Problem-Solving Abilities With A Service Mindset
4. Proficiency In Data Management And Accuracy
5. Ability To Evaluate And Improve Operational Workflows
Other Requirements
1. Optional But Valuable: Certified In Order Management Or Customer Service Excellence
- Basic understanding of Finance and Accounting concepts
- Knowledge of Accounts Receivable processes
- Basic understanding of OTC lifecycle
- Customer service orientation
- Quick learners on applications
Frequently Asked Questions
Is the salary disclosed for the Senior Process Associate - Order Mgmt - Lead to Cash position at HCLTech?
The salary for this Senior Process Associate - Order Mgmt - Lead to Cash role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Associate - Order Mgmt - Lead to Cash position at HCLTech located?
This Senior Process Associate - Order Mgmt - Lead to Cash role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Associate - Order Mgmt - Lead to Cash position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Process Associate - Order Mgmt - Lead to Cash job at HCLTech posted?
This Senior Process Associate - Order Mgmt - Lead to Cash position at HCLTech was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Associate - Order Mgmt - Lead to Cash
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.