Senior Process Associate - Customer Care

HCLTech
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📍 Hyderabad, India

About this role

Job Summary

We are seeking a dedicated and customer-focused individual with at least one year of customer experience in an international call center environment to join our team as a Senior Customer Service Associate. The ideal candidate will be responsible for handling calls, emails, resolving customer queries, account-related tasks, and policy violations within advertising accounts.

Key Responsibilities

Responsibilities: 1. Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and email. 2. Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies. 3. Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests. 4. Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive cu

Skill Requirements

We are seeking a dedicated and customer-focused individual with at least one year of customer experience in an international call center environment to join our team as a Senior Customer Service Associate. The ideal candidate will be responsible for handling calls, emails, resolving customer queries, account-related tasks, and policy violations within advertising accounts. Key Responsibilities: 1. Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and email. 2. Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies. 3. Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests. 4. Customer Support & Service Level Adherence: Prioritize and address clien

Other Requirements

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Frequently Asked Questions

Is the salary disclosed for the Senior Process Associate - Customer Care position at HCLTech?
The salary for this Senior Process Associate - Customer Care role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Associate - Customer Care position at HCLTech located?
This Senior Process Associate - Customer Care role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Associate - Customer Care position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Process Associate - Customer Care job at HCLTech posted?
This Senior Process Associate - Customer Care position at HCLTech was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Associate - Customer Care
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.