Senior Process Associate - Customer Care

Analyst/Senior Analyst role  

Tools experienceRequired(Good to have) : Service Now , IAM, CyberARK, Sail Point,LogicGate   

Transport Facilities are available : one side 35 KM both side 70KM from work location.  

• Provide Operational support to Google’s new access provisioning requirements  

• Provide Consultation support to various product areas (domains/verticals)  

• Able to independently work to troubleshoot access issues for end users   

• Able to independently communicate with Security, Support, and Application development teams  

• Understand group-based access control listing  

• Make recommendations and implement process improvements to reduce system defects  

• Presentation skills to share findings with the team and deploy training to implement approved changes 

• Conduct comprehensive IT audits of vendor operations within Google's infrastructure, ensuring compliance with internal policies, industry best practices, and regulatory requirements. 

• Identify, assess, and report on IT risks associated with vendor access and operations within Google's environment. 

• Develop and execute audit plans and programs tailored to specific vendor engagements and infrastructure components. 

  • Evaluate the effectiveness of vendor controls related to access management, data security, incident response, change management, and other relevant IT processes. 

  • Document audit findings, observations, and recommendations clearly and concisely, presenting them to both internal stakeholders and vendor management. 

  • Track and validate the remediation efforts of identified deficiencies by vendors. 

  • Collaborate closely with various internal teams (e.g., Security, Compliance, Engineering, Vendor Management) to ensure a holistic approach to vendor risk management. 

  • Stay updated on the latest IT audit trends, security vulnerabilities, and Google's evolving infrastructure and security landscape. 

  • Contribute to the continuous improvement of the VOVO IT audit program and methodologies. 

Minimum Qualifications:  

• Excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse audiences. 

• Able to work independently and flexible with shift timings  

• Use of tools such as Google spreadsheets, pivot tables, databases, command line interfaces  

• Knowledge of SQL and markup will be added advantage  

• Should be a team player and work collaboratively internally with stakeholders and externally with suppliers 

• Experience auditing within a large-scale, complex technology environment (e.g., Google Cloud Platform, other hyperscale clouds). 

• Familiarity with Google's internal tools, systems, and security protocols, specifically related to vendor access and infrastructure. 

• Strong analytical, problem-solving, and critical thinking skills. 

• Proven ability to work independently and manage multiple audit engagements simultaneously. 

Work Experience  

• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. 

• 3+ years of Technical Helpdesk/Customer Service/Access Management Environment   

• 2+ years of experience in IT audit, information security, or risk management, with a focus on infrastructure and/or vendor assessments. 

• Strong analytical, problem-solving, and critical thinking skills. 

Location  

• Client Office, Gurgaon, India  

Other requirements  

• Shifts fixed (2:30PM – 12AM)