Senior Process Associate
HCLTech
Senior Process Associate
About this role
Job Summary
Senior Process Associate – MBO Operations (NOA / Payments / Escrow)
Role Purpose
Responsible for managing complex transactions, supporting process governance, coaching junior associates, and driving operational effectiveness across NOA, Payments, and Escrow functions
Key Responsibilities
Key Responsibilities
NOA
- Review complex contracts and ownership modifications.
- Perform detailed audits on contracts and supporting documentation.
- Resolve escalations and exception cases.
- Ensure compliance with audit requirements and policies.
Payments
- Handle payment research and reconciliation activities.
- Investigate unapplied payments, ACH rejects, and payment discrepancies.
- Support month-end reconciliation activities.
- Coordinate with stakeholders for issue resolution.
Escrow
- Review escrow exceptions and balance due cases.
- Process complex escrow transactions.
- Validate financial calculations and supporting documents.
- Support root cause analysis of defects.
Governance & Improvement
- Conduct quality reviews and provide feedback.
- Assist in training and onboarding of new hires.
- Support reporting and MIS preparation.
- Identify process improvement opportunities.
- Participate in RCA and corrective action planning.
Required Skills
- Strong analytical skills.
- Intermediate to Advanced Excel.
- Problem-solving capability.
- Stakeholder management.
Process documentation experience
Skill Requirements
Experience
- 2 to 5 years of experience in NOA, Mortgage, Escrow, Payments, Banking Operations, or Financial Services.
Key KPIs
- Quality Score
- Productivity Achievement
- Escalation Resolution
- Rework Reduction
- Compliance Adherence
- Training Effectiveness
Other Requirements
Frequently Asked Questions
Is the salary disclosed for the Senior Process Associate position at HCLTech?
The salary for this Senior Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Associate position at HCLTech located?
This Senior Process Associate role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Process Associate job at HCLTech posted?
This Senior Process Associate position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Associate
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.