Senior Process Associate

HCLTech
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📍 Lucknow, India

About this role

Job Summary

Business Unit: Insurance BPO – Life & Pension Services
Shift: UK / European Business Hours
Employment Type: Full‑time

Role Overview

We are seeking a detail-oriented and proactive Executive to support our Life & Pension operations within a global Insurance BPO environment. The role requires strong communication skills, the ability to understand and adhere to service level expectations, and a high degree of adaptability while working with international stakeholders across the UK and Europe.

Key Responsibilities

  • Process a variety of Life & Pension service requests, adhering to defined SOPs and quality standards.
  • Interpret and update policy-related information with accuracy while ensuring compliance with regulatory guidelines.
  • Work within established SLA and KPI frameworks, ensuring timely completion of tasks and proactive escalation of risks or delays.
  • Communicate effectively—verbally and in writing—with internal teams and UK/European counterparts.
  • Utilize workflow management tools, tracking transactions through to completion.
  • Participate in audits, reviews, and process‑improvement initiatives.
  • Adapt quickly to business changes, volume fluctuations, and new processes in a dynamic operational environment.

Required Skills & Qualifications

  • Basic to good proficiency in reading and writing English, including comprehension of business communication.
  • Graduate in any discipline (preferably Commerce, Business, or related fields).
  • Strong attention to detail and ability to follow process guidelines.
  • Understanding of Service Level Agreements (SLAs), quality metrics, and productivity standards.
  • Ability to work in a fast‑paced and dynamic delivery environment.
  • Good analytical mindset and willingness to learn domain-specific knowledge.
  • Proficiency in MS Office (Outlook, Excel, Word).

Skill Requirements

Preferred Experience

  • 1–3 years of experience in Insurance BPO, particularly Life & Pension operations (e.g., policy servicing, claims, customer updates, benefit administration).
  • Exposure to UK/Europe processes or projects involving global stakeholders.

Key Competencies

  • Customer-Centric Mindset
  • Problem‑Solving Ability
  • Process Orientation
  • Adaptability & Learning Agility
  • Team Collaboration
  • Time Management

Other Requirements

Frequently Asked Questions

Is the salary disclosed for the Senior Process Associate position at HCLTech?
The salary for this Senior Process Associate role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Process Associate position at HCLTech located?
This Senior Process Associate role at HCLTech is based in Lucknow, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Senior Process Associate position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Senior Process Associate job at HCLTech posted?
This Senior Process Associate position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Process Associate
HCLTech
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