Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group
dbs· DBS Bank (Taiwan) Ltd
About this role
Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Responsibilities:(A) 櫃台交易處理及其他業務配合1. 處理現金、支票、國內外匯款及外匯交易。2. 為客戶提供櫃台服務，如( 基本資料新增修改、變更印鑑及個人資訊調閱、自動化服務申請及設定)3. 處理開戶/ 銷戶相關程序。4. 分行各項總務工作輪調( 例如: 總務、各項禮品控管、機器設備保養)。5. 客戶不定期審查關懷作業(B) 轉介推銷銀行產品/ 服務1) 在處理櫃台交易時，辨別潛在客戶並將其引薦給銷售人員。(C) 客戶體驗管理1. 按照銀行要求的服務標準，為客戶提供優質的服務。2. 處理和跟進客戶的查詢、要求和交易，以確保客戶滿意度。3. 達到客戶滿意度調查/ 跟蹤計劃中( 例如“ 神秘顧客” 和“ 電話服務調查”) 的預設滿意度水平。(D) 稽核和合規監控1. 遵守銀行的政策、標準、操作準則/ 規程、保安和內部控制及合規措施。2. 遵守政府和金管會制定的規則和規定。Job Requirements:1. 擁有專業學位，商務或財務相關專業優先考慮。2. 須符合主管機關相關證照或訓練的要求及規範：• 金融市場常識與職業道德測驗成績合格證明• 信託業務專業測驗合格證書• 初階外匯人員專業能力證照或具備 3 個月以上相關外匯業務經歷3. 可良好的運用國語及簡單英語，能與客戶交流溝通。4. 產品知識：具備銀行有關產品和服務知識。5. 技術知識：熟悉銀行作業系統，能準確快速處理銀行交易。6. 多重任務：能夠駕馭多個優先事務，保持敏銳的關注和精力，管理時間，以獲得積極的成果。
Location:
Tucheng BranchJob:
Customer ServiceSchedule:
RegularEmployee Status:
Full timeFrequently Asked Questions
Is the salary disclosed for the Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group position at dbs?
The salary for this Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group role at dbs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group position at dbs located?
This Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group role at dbs is based in New Taipei. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group role at dbs full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group role in the DBS Bank (Taiwan) Ltd department at dbs.
Which team or department does the Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group at dbs belong to?
This Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group position is part of the DBS Bank (Taiwan) Ltd department at dbs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group position at dbs?
Click the "Apply Now" button on this page. You will be redirected to dbs's official application portal hosted on workday where you can submit your application directly.
When was the Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group job at dbs posted?
This Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group position at dbs was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Officer, Customer Service Ambassador, Tucheng Branch, Chief Operation Office, Consumer Banking Group
dbs
You'll be redirected to dbs's official application page on Workday.