Senior Manager - Digital Product Management

The Consumer New Product Development (NPD) team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from ideation to market launch.  This role has high visibility and broad exposure to all critical areas of the Consumer business.

Key Responsibilities:

• Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results, improve customer experiences, and increase agility in product development
• Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop new solutions to meet those needs
• Lead concept development, feasibility assessment, and end-to-end customer experience design followed by development, testing, and launch
• Drive vision and development of new products, features, and capabilities based on in depth knowledge of customer, business, and technology. Integrate customer research, usability studies and market analysis into actionable product requirements
• Ability to work in large, cross-functional teams and negotiate across partners, such as Product, Technology, Marketing, Servicing, Risk, Legal, Compliance
• Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes
• Monitor product data and customer feedback post launch, and partner on continuous strategic growth strategy
• Continuously improve the investment planning and product development processes to drive greater efficiency, agility, and effectiveness

• Self-starter with track record of excelling in a fast-paced environment 
• A creative and innovative thinker and problem-solver who can manage effectively through ambiguity and evolving strategies, while maintaining strong customer focus
• Demonstrated ability to lead teams to drive results in a highly matrixed organization, capable of influencing and building internal alignment across lines of business and support groups
• Comfort with technology, and skilled at understanding business and customer needs and translating into tech requirements
• Ability to understand the details of complex processes with an orientation toward process improvement and innovation, and an ability to translate across teams with various technical capacities
• Excellent understanding of lending and card business drivers; ability to interpret financial information to identify opportunities and develop business strategies
• Excellent communication and presentation skills for complex and technical topics with ability to influence across leadership levels and domains
• Experience with product ownership in an agile or scaled agile delivery environment is a plus
• Experience working with Microsoft office suite (Excel, Visio, Powerpoint, Word)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.