SENIOR MANAGER - DELIVERY

Job Title: Senior Manager– Operations 

Department: Operations 

Specialty: HCC

Location: Any location (Chennai, Hyderabad, Coimbatore, Bangalore, Trichy)

Job Summary: 

We are seeking a highly motivated and experienced Senior Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas. 

Key Responsibilities: 

• Operations Management: 

• Oversee daily operational activities to ensure efficient and effective operations. 

• Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery. 

• Identify operational issues and proactively implement solutions. 

• Develop and implement operational strategies to achieve short-term and long-term business goals. 
  
  Team Leadership: 

• Lead, mentor, and motivate a team of operational staff to achieve goals and objectives. 

• Conduct regular team meetings, performance reviews, and training programs. 

• Foster a positive work environment and ensure adherence to company policies and procedures. 

Process Optimization: 

• Analyse workflows and operational processes, identifying areas for improvement. 

• Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction. 

• Utilize technology and systems to automate and streamline operations. 

Quality Assurance:

• Establish and monitor key performance indicators (KPIs) to track quality and operational standards. 

• Ensure adherence to company quality policies and regulatory requirements. 

• Resolve customer issues and complaints promptly, ensuring customer satisfaction. 

• Cross-Department Collaboration: 

• Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives. 

• Assist in forecasting and planning to meet operational demands and business needs. 

• Reporting & Analysis: 

• Prepare regular reports on operational performance, including productivity, costs, and quality. 

• Present analysis and recommendations to senior management for strategic decision-making. 

Qualifications & Skills: 

• Education: 

• Bachelor's degree or a master's degree or relevant certifications is a plus. 

• Experience: 

• 12 years of experience in operations management in US healthcare (Coding). 

• Proven track record of managing teams, driving process improvements, and achieving operational goals.

• Skills: 

• Strong leadership and team management skills. 

• Excellent problem-solving and decision-making abilities. 

• Proficiency in using operational management tools and software. 

• Strong organizational and multitasking skills. 

• Excellent communication skills, both written and verbal. 

• Knowledge of budgeting and financial management. 

• Ability to adapt to changing business needs and priorities. 

Personal Attributes: 

• Detail-oriented with a focus on efficiency and quality. 

• Strategic thinker with a hands-on approach to execution. 

• Proactive, self-motivated, and results driven.