Senior Manager - Delivery Quality

Job Title:?Senior Manager 

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Department: Delivery Quality

Specialty: EM IP & OP

Location: Chennai

Job Summary:

As a Senior Manager - Delivery Quality, you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teams, monitor project health, implement continuous improvement initiatives, and ensure that all customer requirements and expectations are met or exceeded in every delivery.

Key Responsibilities:

• Quality Management: Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery.
• Process Optimization: Identify, recommend, and implement process improvements to enhance delivery performance, reduce defects, and increase overall efficiency.
• Team Leadership: Manage and mentor a team of quality assurance professionals, fostering a culture of accountability, performance, and continuous learning.

• Cross-Functional Collaboration: Work closely with project managers, delivery teams, and other stakeholders to ensure the integration of quality measures throughout the project lifecycle.
• Risk Management: Identify and mitigate risks that could impact the quality of deliverables, ensuring that issues are resolved proactively.
• Reporting & Analytics: Develop and maintain key performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement.
• Customer Satisfaction: Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensure appropriate corrective actions are taken.
• Training & Development: Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization.
• Audit & Compliance: Conduct regular audits of deliverables and ensure compliance with industry standards, certifications, and regulatory requirements.

Qualifications:

• Education: Bachelor’s degree or Master’s degree. Certifications like Six Sigma, Lean, etc are a plus.
• Experience:

12 to 15 years of experience in quality management, project delivery, or a similar role, with at least 5 to 8 years in a managerial position. Experience in US healthcare RCM is a must

• Skills:

• Strong knowledge of delivery management and quality assurance methodologies.
• Proficient in process improvement tools and techniques (e.g., Six Sigma, Lean).
• Experience working with cross-functional teams and managing multiple stakeholders.
• Excellent communication and interpersonal skills.
• Data-driven approach to decision-making and problem-solving.
• Ability to analyze and interpret complex data sets to drive improvements.

• Certifications: Six Sigma, Lean, PMP, or other relevant quality or project management certifications are highly desirable.

Desirable Attributes:

• Strong leadership capabilities, with the ability to inspire, mentor, and develop teams.
• A proactive approach to problem-solving, with a keen eye for detail.
• Strong customer focus with a commitment to delivering high-quality results on time and within scope.
• Ability to manage change and navigate complex situations with a positive and adaptable mindset.